Customer Contact Rep - Part Time

Our people help make Progressive a successful, energetic, forward-moving organization. Time after time, Progressive has turned the insurance industry upside down through its innovative services, its use of technology and its continual push to be the No. 1 choice for auto insurance.Part Time Customer Contact Representatives

Salary- 10.67 - 13.47 which includes a 10% shift differential.

Start Date - October 23, 2006

Work Schedule:
P/T hours between 20-36 hours per week. Start times starting at 4pm. Must work either Saturday or Sunday. Weekday off will be Wednesday or Thursday. Training 4-9:00pm M-F.


Sets up new claim reports from customers via in-bound calls. Assists in answering basic status questions on in-bound calls for existing claims.
High school diploma, GED or equivalent experience.
* Consistently meets all current job objectives.
* Typing speed of 30 wpm or greater.
* Connects with caller while collecting necessary information and conveying expectations.
* Neutralizes an often-stressful situation by providing a positive customer experience.
* Interprets and communicates all guidelines effectively.
* Proficient in computer window-based programs with exceptional navigational skills.
* Excellent communication and customer service skills.
* Able to deliver caring and attentive, knowledgeable, confident, helpful, and prompt phone service.
* Able to handle stress and complex and diverse calls in a call center environment.
* Able to work independently and with minimal supervision.
* Able to solve problems and multitask while handling customer calls.
* Possesses working knowledge of Progressive's systems, safety, quality and operational procedures, training manuals, and company policies and procedures.At Progressive, status quo won't cut it. Our leaders want results and you'll have the chance to make significant contributions in a company that has taken the insurance world by storm. Our company is full of opportunity and promise. Consider the strength of your new employer as one of the country's largest auto insurance companies. You'll be surrounded by smart, driven people like yourself, who combine innovation and analysis to achieve industry-leading results and recognition, such as the BusinessWeek50 and the distinction of being one of America's Most Admired Companies, according to Fortune. Visit us at