Customer Care Representative - Bilingual

If you seek a rewarding opportunity to build a lasting career, have a thirst for adventure and the desire to prove yourself, consider joining EchoStar, a Fortune 300 company that has redefined the entertainment industry in the U.S. through our consumer brand - DISH Network. Through DISH Network, we serve over 11 million customers with the latest in satellite TV programming offerings and technology, providing Better TV for all.



We aggressively recruit energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the world communicates. To add to our team of talented people, we are currently seeking Customer Care Representative.



The responsibilities of this role include:



Taking inbound phone calls from DISH Network TV subscribers and providing them world class customer service and technical support in a customer service center environment in Littleton, CO.



Specifically, CSR duties include (but are not limited to):





Provide technical support for all DISH products including remote control, satellite receiver, dish and other electronic components.

Answer customer inquiries regarding equipment installation and set-up, technical features, and provide real-time trouble shooting support.

Provide world class customer service and resolve customer issues using effective communication and by applying effective analytical skills within established company guidelines.

Utilize Windows based computer applications, intranet based applications and ledger based billing systems to process customer inquires

Maintain performance standards in regards to productivity, quality assurance scores, attendance, and schedule adherence

Maintain professional appearance, behavior and conduct.

Effectively work with peers in a team focused environment.

Ability to be flexible with your training or work schedule and must be able to work days, nights, weekends, holidays and overtime as needed.

Bilingual Incentive Pay - Bilingual candidates must be fluent in English and one of the following: Spanish, Russian, Korean, Chinese-Mandarin/Chinese-Cantonese,Armenian or Portugese.

Opportunity to earn a level of responsibility that could take years to reach in other companies
Our customer service centers offer a fun, fast-paced work environment with tremendous career advancement opportunities.

Over 95% of the positions in our customer service center are filled from within.

Customer Care Representative can benefit from:*

Full and Part-Time Positions

Incentive Pay of up to 20%

Opportunity for a 1st year 22% base pay increase

FREE satellite TV system and programming

Medical, dental, and vision insurance

Flexible spending options and employee assistance plan

401(k) and employee stock purchase plan

Tuition reimbursement

Employee referral program



job Requirements


Minimum qualifications to be considered are:

18 years of age

High School Diploma or GED

Be able to navigate a Windows based computer.

Must Pass a background and drug screening process

Pass a pre-hiring assessment

Must be able to work weekends, nights and holidays
In addition, we will give preference to candidates with the following:

Previous experience working in a call center environment
If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!

Stop by and apply in person at: 5701 S. Santa Fe Dr, Littleton, CO. (Southwest corner of Santa Fe & Bowles) Mon - Fri 8:00AM - 4:00PM. Please allow for approximately 1.5 hours to complete the application process.



We are an Equal Opportunity Employer and a Drug Free Workplace.



* Disclaimer: Limited benefits for part-time positions.