Customer Account Manager

With more than 30 years of experience, McKesson Pharmacy Systems offers a host of integrated pharmacy software solutions which are intuitively constructed and tailored for the health care industry. MPS provides thousands of pharmacy management systems to independent, chain, hospital, clinic, and nursing home pharmacies across the country. We offer an invigorating blend of challenge and opportunity for individuals with the right mix of ability and ambition. Located in Livonia Michigan, McKesson Pharmacy Systems is a business unit of the Fortune 16 Company, McKesson Corporation (NYSE: MCK), which is headquartered in San Francisco, California. Empowering healthcare with McKesson Pharmacy Systems you can advance your career further than you imagined possible. That?s the Power of You!Position Description

Responsible for interfacing with assigned customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate products and services; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities.Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.Minimum Requirements

3+ years customer service or account management experienceAdditional Knowledge & Skills

3+ years experience in Strategic Account Management and/or experience with Pharmacy Systems and Support preferred; Demonstrated ability to prioritize the implementation needs of multiple projects in a fast-paced environment; Working knowledge of computer hardware and Microsoft Office Professional; Microsoft Project knowledge a plus.Education

4-year degree or equivalent experience in customer supportPhysical Requirements

General Office Demands. Up to 25% travel could be required.McKesson Statement

McKesson offers a competitive compensation and benefits package.McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.Agency Statement

No agencies please.
REQUIREMENTS
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