Customer Account Executive - Technical

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.

Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
Work Schedules:
(1) Su,M,Th,F,Sa 7:00AM - 3:30PM
(4) M,Tu,Th,F,Sa 7:00AM - 3:30PM
(1) M,W,Th,F,Sa 7:00AM - 3:30PM
(1) M,Tu,Th,F,Sa 3:30PM - 12:00AM
(1) M,W,Th,F,Sa 3:30PM - 12:00AM
(1)M,Tu,W,F,Sa 3:30PM - 12:00AM
(1) Su,M,Tu,F,Sa 3:30PM - 12:00AM
(1) Su,M,Th,F,Sa 3:30PM - 12:00AM
(1) T-Sa 3:30PM - 12:001M

Job Responsibilities:

Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. Adherence to TCS schedule to achieve maximum customer satisfaction.

Consistently meet and exceed sales and service goals by ascertaining customer needs and interests, cross-selling and/or up-grading products and services. Set up installation appointments to meet revenue goals (and incentives).

Contribute to established team sales/service goals, team events, incentives in support of team success.

Build external and internal relationships through exceptional problem solving, ownership and follow through.

Inquire about customer dissatisfaction and attempt to resolve customer problems to be a responsible and accountable professional.

Initiate customer research requests, working with the Help Desk to ensure first call resolution to customer inquiries or problems. Gather necessary information and/or documentation to complete the customer transaction to adhere to standards.

Assist other Customer Care Professionals by sharing information and experience to achieve maximum professional growth and development

Utilize troubleshooting skills to resolve customer service problems and to minimize unnecessary truck rolls.

Punctual, regular and consistent attendance.

Ability to work overtime as needed.

Perform other related responsibilities as assigned.

Qualifications
High school diploma or equivalent and/or equivalent experience

1-3 years experience providing superior customer care

Professional demeanor and excellent telephone skills


Strong selling ability with a customer focus

Excellent verbal communication and interpersonal skills

Highly motivated to provide superior customer care

Demonstrated history of high performance and contribution to team success

Strong organizational, problem-solving and troubleshooting skills

Knowledge of the business, services and products offered

Knowledge of PC's required and related technology/software preferred


Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

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Please see Job Description
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