Consumer Relations Representative

Honeywell is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials.The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Based in Morris Township, N.J., Honeywell employs approximately 100,000 people in 95 countries. Its shares are traded on the New York Stock Exchange under the symbol HON, as well as on the London, Chicago and Pacific Stock Exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor’s 500 Index.

Headquartered in Danbury, Connecticut, the Consumer Products Group has annual revenue of $2.0 billion. The Consumer Products Group manufactures and markets a host of leading automotive consumer branded products, including FRAM filters, Prestone antifreeze coolant and car care products, Autolite spark plugs and Holts car care products. In July 2005, the Friction Materials business was integrated into CPG adding the well known Bendix and Jurid brands to the portfolio.









Honeywell is currently looking for a Consumer Relations Representative in our Danbury office. In this role, you will:







Answers telephone calls, letters, and e-mail/web inquiries from consumers on Prestone's 800 phone/web site and responds. Helps process consumer dissatisfaction claims, complaints, damage and reviews with supervisor, department head, R&D or legal (if required). Prepare written responses to consumers including corporate check requests or "bearer" checks. Scripts new form response letters. Input data (complaint, types, and disposition) and generates reports. Acquire and maintain knowledge of existing products and help develop response strategy for new products (Q&A). Coordinate R&D test requests. Help maintain product files and data. Perform data entry and chart applications (Microsoft Word, Excel, and PowerPoint). Participates in continual learning/training each year (40 hours).Job Requirements

In this role, we require:







High school degree. Good communication and organizational skills with strong customer service knowledge. Candidate must possess an ability to develop new job skills and demonstrate an ability to learn (both on the job and formal classroom opportunities)



As an Equal Opportunity Employer, we are committed to a diverse workforceCompany Overview

Honeywell can trace its roots back to 1885, when an inventor named Albert Butz patented the furnace regulator and alarm. He formed the Butz Thermo-Electric Regulator Co., Minneapolis, on April 23, 1886, and a few weeks later invented a simple, yet ingenious device that he called the "damper flapper."


Here's how it worked. When a room cooled below a predetermined temperature, a thermostat closed the circuit and energized an armature. This pulled the stop from the motor gears, allowing a crank attached to the main motor shaft to turn one-half revolution. A chain connected to the crank opened the furnace's air damper to let in air. This made the fire burn hotter. When the temperature rose to the preset level, the thermostat signaled the motor to turn another half revolution, closing the damper and damping the fire. The temperature correction was automatic. Over the years, many Honeywell products have been based upon similar, but more complicated closed-loop systems.