Collection Unit Manager (133571-514)

Provide direct administrative guidance and effective leadership skills as it applies to managing a team of Collection professionals.Provide ongoing training, support and professional development for all collections team members.Ensure clear communication of departmental & divisional objectives and mission to team members; administer personnel policies, performance reviews, and salary adjustments consistently and fairly; coordinate and manage special projects as assigned by Operations Manager.Compile and analyze statistical data to provide accurate forecasting and to help control losses.
Budget preparation and projection.Analyze dialer reports to develop call strategies.Assist in achieving a controllable expense budget for the facility.
REQUIREMENTS
Four Year Degree preferred and /or equivalent experienceBasic PC knowledge (Word, Excel, MS Outlook & MS Internet Explorer); spreadsheet exp. a plus
Witness Observation platform
Strong analytical and problem solving skillsAbility to motivate a team of collectors, especially in a fast-paced work environment and adverse conditions.Winning, can-do attitude, coupled with the ability to effectively communicate with customers, team members, attorneys and other professionals.