Clinical Services Rep

Step Up to Caremark Are you looking for a stable, yet dynamic company you can grow with? Caremark is a Fortune 60 company, dedicated to improving the lives of millions of Americans. As one of the largest Prescription Benefit Managers (PBMs) in the United States, we provide health management solutions to corporations, insurance companies, unions, government agencies, and managed care organizations. With the recent integration of Caremark and AdvancePCS, an industry leader with a bright future has emerged.

Continuing market share growth and product diversification guarantee a dynamic work environment with real career path opportunities. If you would like to join a company that empowers you to succeed, look to Caremark for the next best step in your career.

Job Description:
Functions as a primary resource in handling customer contacts via telephone or Internet ranging from routine to complex.
-Deliver the highest quality customer service through the execution of responsiveness, reliability, assurance/confidence, empathy, and professional impression on every customer interaction in a fast-paced call center.

Qualifications:
Responsive, reliability, ability to express assurance/confidence, ability to express empathy, professionalism, PC skills in Windows-based applications, advanced verbal/written communication skills, team-oriented, customer service focus, ability to identify process improvements, self-directed, and practical application of knowledge and skills learned in training.Job Requirements
Education:
High School Diploma required. Post High School, or specialized training is desired. AA (field: Pharmacy Tech) is desired and Pharmacy Tech Certification (CPhT) will be required within 1 year. College BA Degree Field: Management, Communication desired.

Experience:
One year experience in customer service environment is required. Call center experience is highly desired. Previous experience is healthcare industry is a plus.

CAREMARK BENEFITS:

Caremark offers a competitive salary and benefits package that includes company-subsidized medical, dental, and prescription coverage; pay-for-performance bonuses; and a matching 401K program. Other standard benefits include life insurance, long-term and short-term disability insurance, flexible spending accounts, a tuition reimbursement program, paid time off, and an employee stock purchase program.

APPLY:

If you meet the qualifications for the position, please either click "Apply for this job" or go to our website:

• Click on “Careers at Caremark” located under “About Caremark” in the right side column of the Caremark.com home page

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