Client Service Specialist, WSA

Operates in concert with a producer or producers as the manager of an assigned book of business. Responsible for account service, retention and growth for assigned book(s), including employee benefits (where applicable) and property/casualty (P&C) products underwritten by Wausau Signature Agency markets. Guides other members of their team to meet and exceed service standards, retention targets, and cross-selling goals.
REQUIREMENTS
Education/Experience
Typically requires a bachelor's degree or equivalent business background along with a minimum of 5 years experience managing various commercial property and casualty lines of business within the agency system. Significant prior work experience in an agency setting is strongly desired. Fully licensed in property, casualty, accident and health insurance.
Professional designation, such as CPCU is desirable.
Knowledge and Skills
Excellent written and oral communication skills. Ability to communicate with individuals at all levels, both within and outside the organization to work with policyholders and company service personnel. Must have strong negotiation skills and a high level of persistency and consistency in meeting deadlines. Evidence, through previous experience, of very effective problem solving skills, with ability to exercise considerable independent judgment in examining all aspects of an issue, exploring various alternatives, and creating innovative solutions. Ability to work in an environment of constant product and market changes. Some knowledge of agency accounting procedures and basic errors and omissions procedures is strongly desired. Demonstrates effective organizational and prioritization skills in the handling of an extensive and diverse volume of property, casualty, and group accounts. Maintains technical proficiency through ongoing awareness of industry changes.
Job Requirements/Working Conditions: Ability and willingness to travel to market locations or to policyholders, with or without the producer.
In connection with your job posting for this position, an investigative report will be obtained on you, which will include criminal conviction records and a credit report. The appropriate disclosure/release forms will be provided to you for your signature. These reports are necessary given the fiduciary responsibility or licensing/appointment requirement associated with this position.

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner?s insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.

Wausau Insurance is a member of the Liberty Mutual Group, a diversified
international group of insurance companies employing 38,000 people in more than 900 offices throughout the world. One of the largest
multi-line insurers in the North American property/casualty industry, Liberty Mutual has been the leading provider of workers compensation
insurance, programs and services for nearly 65 years.