Client Account Representative- Dayton

ADP, with $8.5 billion in revenues and approximately 590,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. Our services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; computing solutions for auto and truck dealers and vehicle manufacturers; and computer-assisted auto damage repair estimating, parts availability, and fee and utilization audits of bodily injury claims for auto accidents and workers' compensation.



Technical call center position supporting clients utilizing ADP's Payroll and Human Resource information systems. Responsible for mastering ADP's PC software and systems and measured call answering processes. Responds to client phone calls and investigates, researches, analyzes and resolves problems. Responds to client requests relating to products or services ranging from small and simple, to clients with larger and/or more
difficult multiple levels/functions. Calls clients on a proactive basis to ensure customer satisfaction and retention and makes sure that current
product features are being utilized and understood. Remains proficient on current products and learns future products and new tools to be utilized in servicing clients.




REQUIREMENTS
Experience in a client service processing capacity with proven proficiencies in basic statistical computations and related problem resolution through effective interface and communication. Experience with MS Office necessary. High School Diploma required, or equivalent education and experience. Some college courses preferred.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.