Case Management Assistant

Concentra is the nation's largest provider of occupational medicine in the United States, operating in every state as well as Canada and Puerto Rico. Our goal is to provide quality service, resulting in superior outcomes for our patients and customers.

We are uniquely qualified to work in every stage of occupational healthcare from
pre-injury services to managing a difficult case through to successful resolution. We hire people who are the best in their field--people who share our passion! Initiative is encouraged and creativity is rewarded; therefore, our employees love what they do and it shows in the quality of service we deliver.

Concentra is an equal opportunity employer.

The Case Management Assistant I (CMA I) supports the efforts of the clinical staff by responding to customer inquiries and service requests, and by performing a wide range of clerical functions.The CMA is the front line contact for employees, employers, providers, claim representatives, and facilities. The impression the CMA leaves the caller could be the perception the caller maintains about Integrated Choice. It is critical that the CMA provide satisfaction to the customer by being helpful and courteous, while educating and resolving the customer's concerns and/or questions. Job performance and customer satisfaction will be monitored and tracked through quality assurance measures.The CMA role requires high volume telephone contact, development of accurate professional verbal skills, familiarity with medical terminology, typing or data entry and the ability to work independently and cooperating with others. The CMA must demonstrate competency in comprehending and retaining client information, judgment, speed and accuracy while completing multiple tasks.The CMA assists with the development and implementation of department objectives and procedures as they relate to phone coverage, client issues/trends and case review data gathering techniquesJob Requirements
High school graduate or equivalent
Strong typing skills and data entry experience
Knowledge of medical terminology
Strong organizational skills
Strong communication skills ' verbal & written
Ability to work independently and in a team setting
Demonstrated ability to solve problems
Minimum one year customer service experience in high demand telephone environment
Knowledge of computer software a plus
Bilingual (Spanish) skills a plus
Managed care experience a plus