CUSTOMER SERVICE SPECIALIST/DELIVERY COORDINATOR

CUSTOMER SERVICE SPECIALIST/DELIVERY COORDINATOREthan Allen is looking for a Customer Service Specialist/Delivery Coordinator with excellent people and communication skills. This customer-oriented position schedules and coordinates customer deliveries from start to completion. In the process, you will communicate with other Service Center personnel and share important information (both ways) with our Designers.This important position helps ensure complete customer satisfaction throughout delivery process, and uses our computer system to gather customer and product information and create daily reports.
You'd have a high level of customer interaction (via phone) and we want our customers to hear a friendly, intellegent person they'll feel great talking to. You'll be located in our Service Center in Santa Clara, (near Montague Expressway and 101).You'll love working here. We are a unique combination of large company resources and recognition, in a comfortable small company environment.
Ethan Allen is the most widely recognized and respected name in home furnishings.
At Ethan Allen Mountain View we care about our customers and our people. Our Interior Design Center has been independently owned and operated for over 42 years. We have an excellent reputation for building and maintaining strong customer relationships and for providing outstanding customer service.
Bay Area Consumers Checkbook recently awarded Ethan Allen Mountain View the highest ranking among home furnishing stores in the South Bay Area for performance and quality.
WE OFFER:• Major medical insurance (choice of plans)• 401k Plan• Paid vacation• Merchandise discounts
• Voluntary life, dental and disability insurance• Direct deposit
REQUIREMENTS
We are looking for 2 years (or more) of solid work experience in a Customer Service environment. Excellent communication and interpersonal skills and the demonstrated ability to work well within a team environment are essential to this role.Good computer skills, (proficient in Excel, Word, and Outlook) are also important - you will be entering information about our customer's orders, and gathering information in key reports from our database.You should be a well-organized self-starter with strong interpersonal and communication skills, able to work independently, with strong attention to detail.
Please be sure your resume lets us know your experience and successes in these areas.HERE IS WHAT YOU SHOULD DO BEST:* Communicate very well and clearly. Excel at building phone relationships with customers and clearly setting proper expectations over the phone.* Be a proactive, outgoing, self-confident person, with a positive attitude.
* Do a great job resolving issues for customers.* Have excellent computer skills. - Experienced using Word, Excel & Outlook, - Able to learn a new applications quickly
* Be dependable, prompt and organized.* Be detail-oriented
If this sounds like you - we'd love to hear from you!IMPORTANT REQUEST:1) Please make sure you add a cover letter or note with a phone number and e-mail address to reach you, so if we are unable to convert your resume to a readable format, we still have a way to get in touch with you.
2) If you are applying from out of the area, please explain your plans to relocate so we understand why you are applying for the position.
Thanks.
Relevant Keywords: Customer Service, Customer Support, Customer Relations, Delivery Scheduling, Administrative, Office