CSR Passenger Services (EWR)

Functional Area: Customer ServicePosition Description: Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. Sells tickets, processes ticket changes, creates and books reservations. Ensures FAA, AWA and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Facilitates the passenger boarding process. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. Logs in tickets and completes sales reports . Performs other related duties as required.
REQUIREMENTS
Union: YesEducation: High School Diploma/GEDExperience: Not IndicatedPosition Requirements: Must be at least 18 years of age.
Graduation from high school plus a minimum of two years of customer service experience or the equivalent in related training and/or experience.§ Must enjoy working with the public.
Demonstrates excellent interpersonal and verbal communication skills.
Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member.
Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software.
Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations.
Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs.
Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)
Ability to obtain jet bridge certification§ Must be able to work varied hours, including nights, weekends and holidays.