CSR, PASSENGER SERVICES(PHX)

Position Description: Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. Sells tickets, processes ticket changes, creates and books reservations. Ensures FAA, AWA and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Facilitates the passenger boarding process. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. Logs in tickets and completes sales reports. Performs other related duties and required or requested.
REQUIREMENTS
Education: High School Diploma/GEDExperience: Not Indicated