CSA, Passenger Services (PNS)

Functional Area: Customer ServicePosition Description: Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. Sells tickets, processes ticket changes, creates and books reservations. Ensures FAA, Company, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Facilitates the passenger boarding process. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. Logs in tickets and completes sales reports. Performs other related duties as required or requested.
REQUIREMENTS
Union: YesEducation: High School Diploma/GEDExperience: Not IndicatedPosition Requirements: Must be at least 18 years of age.
Must be able to work varied hours, including nights, weekends and holidays.
Graduation from high school plus a minimum of two years of customer service experience or the equivalent in related training and/or experience.
Must be self-motivated and detail oriented, with a positive/cooperative attitude, and be able to function effectively as a team member.
Must demonstrate excellent interpersonal and verbal communication skills.
Possess basic computer skills with the ability to easily grasp the functionality and concepts of company software; and be able to type at least 25WPM.
Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations.
Must enjoy working with the public.
Must be willing to perform repetitive tasks.
Must be able to lift up to 70 lbs; Company Drug Test required;
Ability to obtain jet bridge certification.