COB Supervisor - Frederick, MD

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.





Job Description:


Supervise full and part time Coordination of Benefits Representatives.





Job Responsibilities:




Supervise a staff of 10 or more persons, interview and select personnel.




Coordinate training programs.




Evaluate individual performance, prepare and present appraisals.




Set goals and guidelines for COB Representatives.




Coordinate schedules to accommodate workflow and telephone coverage.




Maintain and evaluate data on quantity and quality to ensure that individual and the department meets/exceeds established goals.




Identify/contact applicable members, companies and providers to ascertain the existence of Coordination of benefits.




Continually stay abreast of changes in Coordination of Benefits rules and regulations.




Special tasks or projects to enhance the effectiveness of the COB Representatives or the Coordination of Benefits Department.





Job Requirements:

Job Qualifications:
Two or more years of experience in coordination of benefits or an equivalent experience to allow ability to handle the position.
College degree or related work experience.
Excellent oral and written communication skills of the English language.
Strong knowledge of COB rules and regulations.
Strong attention to detail, organization and ability to prioritize assignments.
Excellent investigation skills.
Highly developed customer service awareness.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.