Bilingual Technical Support Specialist Part-Time/PM

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POSITION DESCRIPTION:
The Part-Time Bilingual Technical Support Specialist is responsible for providing the highest level of Call center/Customer service to our Comcast Digital Voice (CDV) and Comcast high-speed Internet (CHSI) customers. This position requires responding to incoming calls regarding technical questions and problem resolution related to CDV and CHSI products, as well as customer premise equipment. These problems may be related, but not limited to connectivity, electronic mail, related subscriber PC configurations, Internet Access and local distribution network. The Bilingual Technical Support Specialist is responsible for reflecting Comcast's standards of excellence consistently and serving as a reliable resource for our customers at all times. The Bilingual Technical Support specialist is expected to have punctual, consistent and regular attendence.FUNCTIONS & RESPONSIBILITIES:
. Provides all activities associated with troubleshooting customer support issues, repair coordination, and general customer support for Comcast Digital Voice and Comcast Internet services and products.
. Provide technical troubleshooting of customer premise equipment including personal computers, laptops, modems, routers and software (PC operating systems) to understand source of the problem. This includes troubleshooting issues related to cable modem connectivity, E-mail, Network Card configurations, PC operating Systems support and understanding of firewall problems.
. Schedules service appointments and escalates calls to the appropriate technical organization.
. Achieves overall performance goals of the organization including: first call Resolution, quality ratings and sales, as well as all other performance metrics in the Call center.
. Informs customers about benefits and features of Comcast's products and services.
. Handles all account management for billing inquiries on an as needed basis.Qualifications

High school diploma or GED
. Strong Spanish/English communication skills

Prior call center and/or customer service experience.

Positive Customer orientation
. Ability to communicate technical information to our customers in basic terms

Proven problem-solving and organizational skills

Ability to pass basic skills assessments

Proficiency with PCs

Working knowledge of Windows operating systems (knowledge of Macintosh operating systems a plus)

Experience with basic troubleshooting of computer software and hardware

Familiarity with networking protocols (TCP/IP)~ Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer ~Benefits
EXCELLENT PART TIME BENEFITS!
. Free Cable and HSI
. Phone discount
. Free Employee Assistance Program
. Tuition Reimbursement ($2,626.00/year)
. 401K Match
. Medical/Dental/Vision Options
. Stock Option
. Great Comcast Partner DiscountsTo submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Strong Spanish/English Communication Skills, Customer Service, Technical Troubleshooting, IP Support and Networking Protocols
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