Bi-lingual Cust.Serv.Rep Rio Rancho Call Center

Are you passionate about your goals?  Do you view challenge as a motivator?

 

If you answered yes to these questions, then you already have something in common with Bank of America.  Ambition.  Curiosity.  Passion.  A willingness to do what it takes to succeed and surpass expectations.

In the Attachment Box please cut and paste your resume to your profile. 

Join our Bilingual gate takes 70% Spanish and 30 % English calls. Excellent salary plus language and evening differentials. Our inbound Customer Service Representatives assist customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally has more than 2 years CSR of experience. Very comprehensive and through training course. Full-time  Schedules are 11:45 - 8:30pm Mon. thru Fri. Must work every other Saturday 9:30 - 6pm with every Sunday off. Very Competitive salary. Class starts Oct 16, 2006

Must be Bilingual, Strong in Spanish and English to apply.  Additional 8% Language and 8% Evening differential.

 

 Benefits include: Medical, Vision, Dental, 401K, child care reimbursement, tuition reimbursement, life insurance, long term care, and much more!!

 
REQUIREMENTS


In order to be minimally qualified you must have 1-2 years customer Service experience and speak Fluent Spanish.  Call Center experience is a plus!  Please cut and paste your resume to your profile.

 

Displays excellent customer service skills and the ability to handle escalated customer calls in a highly satisfactory manner; ability to identify customer needs by probing, listening, and closing to deepen relationships to meet customer's goals. . Excellent oral and written communication skills, ability to exercise good judgment in decision making. Displays high motivation and is considered a self starter. Demonstrates attention to detail and has excellent organizational skills. Exceptional problem solving skills; experience using computers to enter and retrieve information from a database.