Bellperson

Bellperson

Reports To: Front Office Manager
Purpose:
To create 100% guest satisfaction by providing bell stand and messenger services
Customers/
Constituents:
Guests
Employees
Indicators of Success:
* Customer Satisfaction & loyalty goals (Complaints per Thousand, Comment Cards, annual quality review)
Areas of Responsibility:
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
* Performs other duties as required to provide Yes I Can! genuine hospitality

Greets and escorts guests upon arrival and during check-out process
* Welcomes guest and assists with baggage to the front desk
* Escorts guests to their room; places baggage in the room
* Inspects guest room for order and adequate supplies and describes amenities to guest
* Leaves guest with room key and welcome card
* Assists guests with their luggage throughout their stay
* Stores luggage and issues claim checks as requested

Assists guests throughout their stay
* Keeps current on hotel accommodations, services and area attractions
* Promotes the hotel and area services and attractions
* Responds to customer inquiries for information
* Assists guests get in and out of vehicles
* Arranges for local ground transportation
* Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
* Collects and returns outgoing laundry and dry cleaning
* Pages customers in lobby or other areas of hotel as needed

Maintains the upkeep and appearance of the hotel lobby and entrance
* Replaces promotional items as needed
* Performs light cleaning
* Keeps valet parking board and baggage storage area clean
Success Factors: Focus On the Customer? Seek to understand the guest, internal and external customer and meet and exceed the needs of both the customer and the company.

Attend to Detail- Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility- Demonstrate personal ownership of tasks and follow through to get the required results.

Build Strong Relationships- Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Foster Teamwork- Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively... Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
REQUIREMENTS
Key Skills and Requirements:
Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Upselling - Know the available products and services and suggest alternatives.

Please apply in person at HR, 9AM-4PM, Monday -
Friday or submit your
resume online with wage history at:
www.radissonfortmcdowellresort.com/employment.htm

For more information
call HR at
(480)789-5557

RADISSON
FORT McDOWELL
RESORT & CASINO
10438 N. Fort McDowell Rd
Fountain Hills, AZ 85264
EOE