Bell Attendant — Hotel duPont

DuPont is a science company. We bring science to the market place in ways that benefit people and generate value for our shareholders. Our five major growth platforms in the new century are DuPont Agriculture & Nutrition, DuPont Performance Materials, DuPont Safety & Protection, DuPont Coatings & Color Technology, and DuPont Electronic & Communication Technologies. At DuPont, we help create the future through science and technology. Professionals in science, engineering, business and information technology are at the heart of this creative process. As one of the most innovative companies in the world, DuPont is looking for professionals who have deep desire to work at the leading edge of their fields such as material science, electronics, biotechnology, polymers, chemicals and agricultural chemicals, finishes and fibers, to further our global leadership in these areas.

About the Hotel duPont

Luxury is a word we take seriously at the Hotel du Pont. Located in the heart of historic downtown Wilmington, Delaware and just minutes from the illustrious Brandywine Valley, our internationally renowned property caters to our customers' sophisticated style and demand for exceptional quality. We offer the finest personal service and prompt attention to every detail.



Address: 11th and Market Street, Wilmington, DE 19801



Bell Attendant Job Description

Starting Wage: $3.91

To assist guests by transporting luggage to and from hotel rooms and to perform miscellaneous services upon request.



FUNCTIONAL RESPONSIBILITIES:

Handles all luggage requirements to and from guest rooms. Delivers materials, communications and all other collateral to guest rooms. Maintains storage facility for all guest luggage and suitable materials. Instructs guests on correct operation of all equipment in rooms and informs them of hotel amenities and services. Provides information about hotel, city activities, and hotel functions. Provides miscellaneous guest services: mail service, message service, delivery of newspapers, laundry, dry cleaning, etc. Maintains baggage room, baggage carts, guest elevators, and hotel lobby in a neat and orderly manner. Checks hotel room upon departure of guests. REQUIREMENTS


KNOW-HOW/EXPERIENCE:

Qualified candidates will have:

High School Diploma or GED equivalent

Strong interpersonal skills and a "guest first" mentality

Demonstrated ability to communicate in a pleasant, professional manner

Strong customer focus

Knowledge of hotel facilities, services, and operations

PROBLEM SOLVING:

Qualified candidates must be able to:

Respond and resolve guest complaints in a manner compliant with hotel standards and image

Interact with diverse individuals and function as a member of a team

Strong customer focus and response

Flexible with changing schedules

ACCOUNTABILITY:

Qualified candidates must:

Maintain security of guest luggage and equipment

Ensure guest satisfaction

Adhere to grooming policy and maintain uniform and appearance to meet hotel standards

Follow safety and performance standards

ADDITIONAL INFORMATION:

This job is a 24 hour/7 day a week operation and requires flexibility with schedules

Ability to lift a minimum of 25 pounds, occasional heavy lifting up to 50 lbs. is required

Position requires availability on weekends and holidays and is considered to be essential