Assistant Store Manager (Kona)

Hilo Hattie's one stop Hawaiian shopping experience offers residents and visitors the largest selection of Hawaiian gifts, fashions, souvenirs, gourmet foods, T-shirts, and island jewelry. Hilo Hattie's unique and fun Hawaiian shopping experience also includes a free shell lei greeting, complimentary candy and Kona coffee samplings, pareo demonstrations, in-store Hawaiian craft demonstrations, a customer lounge, free hemming and world-wide mailing service.Hilo Hattie seeks individuals who are committed to bringing aloha to their customers through all facets of its operations. Whether here in the Hawaiian islands, in its Mainland outlets, Hilo Hattie shares its spirit of ohana with all who come through their doors. Come share your aloha spirit here at Hilo Hattie!
Position Title:Assistant Store Manager - Kona
Division:Retail StoreReports to:Store Manager
FLSA Status:Exempt- Salaried
SUMMARYWorks as a team with the Store Manager to pursue the achievement of the stores sales and profit goals through management, direction and working closely with the store staff.
Performs the position duties and responsibilities in accordance with the company’s Statement of Values.ESSENTIAL DUTIES AND RESPONSIBILITIES including the following, other duties may be assigned.COMPANY PRINCIPLESAs an employee of Pomare, Limited, promotes the Vision and Mission of the company. Performs the position duties and responsibilities in accordance with the company’s Statement of Values.SALES PERFORMANCE1)Assists the Store Manager in achieving the overall sales results and bottom-line performance of the store.2)Spends time on the sales floor working with customers, training and coaching sales staff.3)Works with the Store Manager to develop sales goals, coordinates markups, markdowns and overall inventory management.4)Works with sales associate to establish personal goals and monitors their performance against these goals on a regular basis. Develops training and action plans for employees who need help with sales performance.5)Provides feedback to Merchandising Department on recommended styles, sizes and brands to meet customer expectations and sales goals.6)Maintains effective relationships with tour companies; travel agents, and travel-related partners.CUSTOMER SERVICE1)Establishes and implements guidelines for the highest possible level of customer service in the store.2)Creates an environment in the store that provides the customers with an exceptional shopping experience.PERSONNEL1)Plans and prepares work schedules and assigns employees to specific duties and schedules to provide effective coverage and customer service while maintaining control on labor costs.2)Interviews potential employees for the store. Hires, counsels, and terminates employees as required.3)Manages labor scheduling for employees.4)Develops and implements training programs for all store employees. Assists in delivery of training programs as required.5)Maintains a professional image in appearance, is well groomed, and adheres to store’s uniform and grooming policy.6)Ensures employees are well groomed and dressed professionally and appropriately for his/her job function, and adheres to store’s uniform and grooming policy.OPERATIONS/ADMINISTRATION1)Assists Store Manager in monitoring all expenses of the store and ensuring that expenses remain in control and on budget.2)Assists in managing and controlling store cash status.3)Supervises functions and operations of the store, including sales and customer service, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily records of transactions.
4)Ensures compliance of all employees with established security, sales and record keeping procedures and practices. Ensures adherence to security procedures and security devices are functioning properly. Monitors shrinkage and adheres to established loss prevention procedures and practices.5)Shops the competition on a regular basis. Monitors market conditions overall.6)Ensures the safety and security of the store overall, including the safety of customers and employees. Trains employees in the use of security systems and procedures.7)Formally evaluates the performance of direct reports at least once each year.MERCHANDISING1)Ensures that all displays are well maintained and support the sales objectives for the product and the overall store.2)Ensures that the store is fully stocked with merchandise; works with Merchandising Department and Store Merchandisers to ensure quantities and types of merchandise are appropriate for the store.3)Ensures that the overall appearance of the interior and exterior of the store meets the standards of the company at all times.4)Ensures that all goods in the sales floor have been accurately checked in and priced.5)Assists in the coordination of sales promotion activities and prepares or directs the preparation of merchandising and displays.SUPERVISORY RESPONSIBILITIESManages employees in the retail sales and store operations functions. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; counseling employees, appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
REQUIREMENTS
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE·Bachelor’s degree (BA) or equivalent.
·Two to four years of retail management experience.
·Proven sales ability required.LANGUAGE SKILLS·High level of verbal communication skills.
·Ability to read and understand various documents.
·Effective presentation skills with large or small groups.
·Ability to convey the “Aloha” spirit in interactions with customers, employees, and vendors.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is typically not exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Store operations require ability to work flexible schedule with reference to hours and days/nights.