Account Representative First Party-FT( CB 10.9) - (CR11059)

POSITION SUMMARY: The Account Representative, First Party may use a variety of tools to include the Internet, credit bureau reports, electronic directory assistance, location service vendors, Company Databases and etc. to actively work the collection and management of delinquent accounts. Individual must build rapport over the telephone and present information in a professional and accurate manner. Incumbent must follow all company and customer work standards and must meet performance criteria to include assigned goals. Duties include taking inbound/placing outbound calls to resolve/diffuse customer concerns/complaints. Incumbent must exercise tact and sound judgment in resolving disputes and obtaining voluntary cooperation. Work is performed within clearly defined areas of regulations and procedures, and is reviewed and monitored by a supervisor or manager.

Project hours: 7:30 a.m. - 7:00 p.m. Monday through Friday,
Every 3rd Sat. 7:30a.m. - 5p.m.

Schedule is 3 daylights a week, 2 evenings a week - 10:30 a.m. - 7:00 p.m. & Rot. Sat.
all other Sats. off and all Sundays off.

MINIMAL QUALIFICATIONS:


High School Graduate or GED Equivalent Preferred

Prior customer service and/or collection experience helpful

Data entry skills

Excellent communication skills – speaking and listening

Ability to Multi-task

ESSENTIAL RESPONSIBILITIES: (To include but not limited to the following)


Present accurate and complete information clearly and concisely to consumers.

Document accounts quickly and accurately.

Build rapport over the telephone.

Make accurate account adjustments as appropriate.

Negotiate with consumers to engage in problem solving and obtain proper solutions.

Utilize established call model to secure a definite commitment to pay the overdue claim and/or balance in the most expedient manner.

Identify the extent of the consumer concern and determine best course of action for resolution. Gather full and complete information required.

Secure information to make adjustments, trace payments or change entity data as necessary.

Telephone contact may be done from a dialer setting or from the account representative’s established route based on assignment from the supervisor/manager.

Maintain productivity requirements.

Respond to consumer requests for information.

Protect all client consumer information used during collection efforts in accordance with company confidentiality policies and comply with Corporate Information Security Policies and Procedures.

Other duties as assigned.

This description is not intended as a complete list of specific duties and responsibilities.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checking.

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