Account Manager

Visa, the payment brand and payment system you know and trust, and an organization that stands for the most secure, convenient, and reliable forms of payment that enable consumers to freely conduct commerce. Visa's people, partnerships, technology, and security standards help to create universal commerce — the ability to safely conduct transactions anytime, anywhere, anyway.

Visa is a place with a culture that welcomes and embraces diversity, innovation and execution, and upholds values that promotes success, high ethics and integrity, strong leadership, and opportunities for career development. Apart from the usual employer perks (an easy-to-access location just south of San Francisco International airport from San Francisco, the East Bay, and South Bay by BART/Caltrain or by car to our site at the foot of the San Mateo bridge / Hwy 92 and 101, competitive benefits including coverage for same/opposite sex domestic partners, an on site gym, cafeteria, etc.), working at Visa offers the opportunity to be part of a team that supports the everyday lives of hundreds of millions of consumers and our affiliated member financial institutions.

RESPONSIBILITIES:
The Account Manager is accountable for managing the operational relationship and fulfilling service support needs for Tier 2 and 3 Members, Merchants and Processors.

General responsibilities include providing high value operational support to assigned Tier 1 and Tier 2 Members, Merchants or Processors. The Account Manager is the Visa liaison for assigned accounts, providing day-to-day VisaNet customer support, problem management, proactive identification of processing efficiencies, service change support, VisaNet system enhancement consultation and support, and provides information and direction for customers regarding, but not limited to, VisaNet services, operating rules, integrated billing, interchange rate qualification, problem status and closure, semi-annual enhancements, and other Visa reporting concerns. The Account Manager coordinates internal resources to accomplish Visa and customer objectives, and ensures processing system performance standards are met and that the customer perspective is represented within the organization. The Account Manager represents VisaNet Services to the customer.

REQUIREMENTS:
The qualified individual will possess the initiative and judgment to ensure customer expectations and service levels are exceeded. Thorough knowledge of the bankcard or banking industry is REQUIRED in order to accurately assess the impact of system changes or problems. The ability to work cross functionally and to successfully negotiate among various Visa departments is exercised on a daily basis. Judgment skills must be strong to ensure full customer satisfaction and limit negative processing impacts. Relationship management skills are essential to ensure full communication across a cross functional systems and sales support team to ensure customer business needs are met.




REF:CAAR158226
REQUIREMENTS
Please see description.