Accenture HR Services-Service Center Coordinator Peopleline

Organization: Accenture HR Services
Location: Reston VA

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Description

Professionals within the BPO Businesses workgroup align with eight distinct business offerings providing standardized, asset-driven and value-added processes. These stand-alone businesses support multiple clients by industrializing individually tailored client solutions into specific business offerings.

Accenture HR Services transforms people management with outsourcing services that dramatically reduce costs and improve capabilities at scale and at speed. Employing proven processes, advanced technology and world-class human resource practices across the entire employee life cycle, Accenture HR Services works closely with clients to tailor the right people solution, from single point solutions to fully integrated HR business process outsourcing for large and medium-sized organizations, that can help them become high-performance businesses and governments.

The Service Center Coordinator with Peopleline monitors and maintains service center requests via request tracking system and ensures requests are completed in a timely manner. He/she participates in various internal or client initiatives and may also serve as a workflow coordinator to arrange for work completion during peak processing activities. He/she demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities. This role escalates issues and seeks advice when faced with complex issues/problems and may have regular interaction with users around first line queries/requests for information. He/she applies procedures to ensure accuracy of output and adopts continuous improvement approach.

Key responsibilities may include:

• Updating and maintaining various Human Resources systems/tools per standard process documentation used to provide direction
• Auditing data for discrepancies; and reconciling conflicting data and make appropriate recommendations
• Performing broad range of tasks within area of specialization with minimal supervision
• Regular interaction with users around first line queries/request for information
• Maintaining files/records relating to project or function using file standards
• Serving as a recognized resource for company knowledge (e.g. policies, procedures, contacts)
• Responding promptly and appropriately to client questions and concerns
• Presenting informal presentations at group meetings and new hire integrations
• Providing effective back up to co-workers
• Following the established policies, procedures and methods
• Troubleshooting and testing systems/tools issues
• Participating, either voluntarily or through supervisor’s request, on task forces, committees and special projects
• Completing time and expense reports per policies, as well as maintaining accurate records for chargeable time to client projects
• Completing activities required in the HR cycles e.g. performance input, development plan, etc.

Accenture is an Equal Opportunity Employer

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
REQUIREMENTS
• Two years of work experience in a fast paced customer service environment
• Previous Call Center/HR experience, preferably in an operations environment
• Solid understanding of HR cycles
• Computer literacy and working knowledge of standard software and office equipment. E.g. HRIS, email, Internet Explorer, Excel, Access, photo copier and fax