1&2 Support,NOC,Help desk,Network-System Administration,Unix,As/

Operations Technician

Responsibilities : SHIFT (Several Different)
3 day shifts and weekends.
• Assist and consult with customers in the design and implementation of customer architectures.
• Assist the customer in the physical layout and installation of their equipment in Companies secure cabinets.
• Provide Tier 1 and 2 support to customers. Ensure customer installations are in accordance with standard procedures and Service Level Agreements.
• Develop, maintain, and manage relationships with assigned customers.
• Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment.
• Respond to alarms in accordance with department procedures.
• When appropriate, escalate issues quickly and efficiently in order to solve problems within Companies Service Level Agreement requirements.
• Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness.
• Assist the Systems Engineer and Account Representatives, when necessary, in the sales process.
• Specific duties may include direct customer contact, explaining operational structure and abilities, and product demonstrations. Identify possible up sell opportunities.
• Ability to manage an aspect of facility support systems (HVAC, electrical, etc) May require liaison with the appropriate vendor.
• This position will be on-call for emergency response and may require shift work.
REQUIREMENTS
Qualifications :

• B.S. degree or equivalent work experience required.
• College Degree; H.S. Diploma/GED and/or equivalent work experience required.
• 2 years related work experience preferred.
• Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management, Electrical and HVAC
• Must possess strong customer service attitude and interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization and self-motivation.
• Must be able to support a 35lb lift (requirement) and have the physical stamina to run cabling, move equipment and work at the floor level to make the necessary hardware and cabling changes within Companies datacenters.