Technical Specialist - Installation & Maintenance

Perform onsite Service and troubleshooting for Nortel VOIP Succession Applications to include PBX, T1/PRI's, NARS/BARS, IP Phones, Call Pilot Voicemail, Symposium Call Center, and Media Gateways/Signaling Servers.Perform Monthly Preventative Maintenance on all customer sites to include updating the PM logbooks.Must be able to work with customer closely on all issues and report status in a timely manor.Must be able to set priorities and be self-motivated.Other responsibilities include Verizon and customer ticket closing to meet contract timeframes
REQUIREMENTS
Must have Nortel Certifications on Succession Installation and Maintenance, Call Pilot Voice Mail, Symposium, and Succession VOIP.Must have over 5 years work experience on Nortel Meridian 1 and Succession products.Must have excellent troubleshooting skills on Nortel products to include VOIP, T1/PRI's, Call Pilot, and Call Center environments.Must have excellent communications skillsMust have strong knowledge of Microsoft Word, Excel, Project, and Visio.

Desired Skills and Experience:
Solid Knowledge on Succession Installation and Maintenance, Call Pilot Voice Mail, Symposium, and Succession VOIP.Excellent troubleshooting skills on Nortel products to include VOIP, T1/PRI's, Call Pilot, and Call Center environments.
Excellent communications skillsGood organization skills