Senior Performance Assurance Specialist

Johnson Controls is a growth company. And not just because we've posted increased sales for over 58 consecutive years. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers great advancement opportunities, training, benefits and more. You'll be challenged to innovate, encouraged to apply your knowledge and well-rewarded for results.A Fortune 100 company, Johnson Controls is a global leader offering solutions in automotive systems and facility management and controls. We've been consistently recognized as one of the world's 100 best-managed companies. Our family includes more than 118,000 employees on six continents. Their health and safety is paramount to our success. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to excellence.EOE/AA Employer

Under general direction, will provide energy engineering, establishes and monitors energy consumption, utility usage, operations and maintenance costs to ensure that savings are consistent with Performance Contract obligations and guarantees. Pro-actively takes necessary actions as required to limit risk and ensure a high level of customer satisfaction. Acts as the customer advocate, as well as a consultant for overall performance management of the customer's facility. Utilizes Service resources to augment their skills in assessment and correction of all potential shortfalls. Use the same skills in providing Facility Consulting Service offerings to Non-Performance Contracting customer.





TYPICAL DUTIES: Establishes multi- level customer relationships, specifically including the economic buyer (superintendent, business manager, etc.), prior to the onset of the guarantee. Develops and maintains this relationship throughout the duration of the guarantee or Facility Consulting Services Contract. Satisfies customer needs and expectations of the Performance Contract or Facility Consulting Service Contract through a consultative partnering approach, regarding customer energy and operational issues. Prior to contract signing, reviews the performance contact to establish the baseline energy consumption report, guarantee methodology, language and PSA criteria. Works with the Lead PAS, Energy Engineer, Account Executive, and Project Manager to ensure the successful execution of the contract. Sets up software systems to gather and track energy consumption during the verification study, installation and guarantee/tracking phases. Prepares cost avoidance reports including analysis of cost reduction to contract specifications and/or guarantees. Reports on project savings and tracking to Lead PAS. Reviews results and present findings to the customer. Monitors energy consumption and non-energy performance items. Researches problems that might cause additional usage by monitoring data and making facility inspections. Gathers further information from on-site service providers and customer's maintenance staff. Initiates immediate corrective actions, which includes notifying the customer of any needed action on their behalf. Keeps Lead PAS updated and involved when need for corrective action is identified. Identifies areas needing further attention and seeks new opportunities for energy conservation or non-energy performance items within the customer's facility. Assures the objectives of Performance Contract are being met, regardless of the guarantee status. Meets with the customer on a regular basis to provide consultation on these items. Trains customer staff on energy conservation measures, non-energy performance items, problem diagnosis, and their contractual obligations to achieve guaranteed savings. Promotes additional Service offerings to support customer's needs. Assists in the management of the PSA, ensuring all service commitments and contractual obligations are met, ultimately to support the success of the guarantee. Sr. PAS involvement includes the development of the service execution plan and schedule, selection and assignment of customer oriented and "PC" minded front line providers. The Sr. PAS will verify the performance of the PSA and ensure the overall satisfaction of the customer. Uses standard JCI Tools to identify and calculate Base Line Adjustments as building use changes or equipment is added or subtracted. Consults with customer on these changes in an effort to prepare the customer for the resulting budget impact and to ensure comprehension of CAR/Matrix adjustments before they're factored in and presented. In the event of a potential shortfall, the Sr. PAS notifies the Lead PAS immediately to put in place a plan for proper resolution.
REQUIREMENTS
Degree in Engineering or Engineering Technology with three to five years experience in HVAC, Controls, or Energy Management or five to seven years experience in the management and operations of HVAC system. Demonstrated knowledge of energy optimization strategies and techniques. Computer and analytical skills required. The ability to effectively communicate throughout the customer and JCI organizations. Possession of Certified Energy Manager (CEM) certificate is mandatory. Proven skills in communication, customer satisfaction and team building. Ability to learn and use facility management systems through programming to provide quick response and risk guarantee management.