SB Account Advisor - Lake Oswego, OR

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.





Description:

Responsible for supporting the small business sales team along with interfacing with external client groups and brokers in the small business segment (2-50) for Account Management Services.

Responsibilities:

Provides internal support to the sales office allowing Account Executives and Account Managers to spend their time in the field building relationships.
Position requires the servicing of client groups, brokers and general agents along with developing solid relationships with these customers.
Provides administrative and service support (i.e. Claims, Enrollment, Billing, Case Installation, etc) for the small business segment.
Responsible for specific Account Management Performance Standards (i.e. Welcome Calls, Termination Surveys, Late Payer List, etc.).
Provides field support as required.
Suggests and recommends Process Improvement strategies.
Special Projects and other duties as assigned.





Job Requirements:

Qualifications:
Bachelors degree or equivalent work experience.
Superior communication skills (internal, external and written).
Gain and Maintain an Insurance License.
Math aptitude.
Analytical and Problem solving ability.
Valid Drivers license.
P/C knowledge.
Customer Service expertise.
Ability to maintain a flexible work schedule.
Travels as required.
Business Savvy: Demonstrates basic problem-solving and analytical skills; and solves problems independently within the scope of the job.
Impact of Decisions: Decisions focus on processing of everyday work; and decisions may impact the customer relationship.
Product Knowledge: Requires general knowledge of health care products and strong administrative process to support business operations; and requires systems knowledge in applications pertinent to job.
Organization Skills: Demonstrates organizational skills and a continuous effort to support individual and team objectives.
Relationship Building and Influence: Develops relationships to maintain and enhance customer service in order to achieve business objectives.
Strategic Vision: General understanding of company vision; and focuses on delivery and service of customer objectives.



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V