Retail Sales Consultant

Purpose:
Sells all products and services offered by the Company. Requires achievement of a sales quota. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services. Handles customer situations appropriately and escalates as needed. Adheres to Company policy including but not limited to reconciliation of paperwork and daily bank deposits. Responsible for effective management of inventory and company operating systems. Must maintain knowledge of current products and services. Performs other duties as assigned by management. $7.68 – $13.91/hour, Plus Commission.

General Duties:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but a re not limited to the following:
General Essential Functions Which are Normally Required:
1.Answers existing and potential customer/client requests for inquiries in the process of purchasing products and services.
2.Responsible for meeting all assigned sales goals.
3.Maintain proficiency in all areas of customer service including billing, retention, and equipment issues and over the counter exchanges.
4.Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs (i.e. payments, rate analysis and rate changes)
5.Regularly contact customer base via phone calls and written notes.
6.Responsible for ensuring store appearance is clean and presentable at all times. This includes displays and workstation are complete, clean, well mechanized and presentable at all times.
7.Responsible for submitting all paperwork completely, accurately, in a timely manner.
8.Position may be commissioned and quota based.

Essential Functions Which May Be Required for a Particular Job:
Work in other locations as the needs of the business dictate.
Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis.
Assists with inventory maintenance.
May be required to wear a uniform.

Physical Requirements:
Ability to lift up to 25 pounds.
Must be able to stand for long periods of time while servicing customers.

Basic Qualifications:
Tests: Pre-hire/pre-placement assessment – competency based



QUALIFICATIONS:

Special Job Requirements:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required. Previous customer facing service experience is desired.

Training:
Classroom training.
On-the-job training.
On-line training.

Cingular Wireless is an Affirmative Action / Equal Opportunity Employer and we’re dedicated to hiring a diverse and talented workforce. EOE/AA/M/F/D/V.

Provisions listed in these Job Descriptions may be changed or modified by Cingular Wireless without prior notice at any time at the Company’s discretion.

Classification:
Special Job Requirements:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required. Previous customer facing service experience is desired.

Training:
Classroom training.
On-the-job training.
On-line training.

Cingular Wireless is an Affirmative Action / Equal Opportunity Employer and we’re dedicated to hiring a diverse and talented workforce. EOE/AA/M/F/D/V.

Provisions listed in these Job Descriptions may be changed or modified by Cingular Wireless without prior notice at any time at the Company’s discretion.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Special Job Requirements:
Specific job assignments may require day, evening, weekend or Holiday tours. Occasional overtime may be required. Previous customer facing service experience is desired.

Training:
Classroom training.
On-the-job training.
On-line training.

Cingular Wireless is an Affirmative Action / Equal Opportunity Employer and we’re dedicated to hiring a diverse and talented workforce. EOE/AA/M/F/D/V.

Provisions listed in these Job Descriptions may be changed or modified by Cingular Wireless without prior notice at any time at the Company’s discretion.

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