Latin America HVAC Technical Factory Representative

Latin America HVAC Technical Factory Representative Job# 26193A(MUST HAVE HVAC EXPERIENCE, see reqs!)
This is a newly created position so the company can offer better customer service for its HVAC products in the Latin American market. This person will be the company technical representative to the Latin American HVAC market. Position is based in Dallas, TX offices and involves phone work from Dallas and travel to Latin Amercia.
The duties can be generally categorized into three areas:
1)supply HVAC product and parts technical information
2)solve customer (distributors, dealers, contractors) problems
3)provide training for field personnel in Latin America.
The position does require 50% travel to Latin America. The balance of time is spent in the Dallas operation either fielding phone calls or emails and researching solutions and getting necessary additional product information from engineering, etc.
Will provide technical information relative to HVAC application needs and on parts. Also, will support both mechanical issues of HVAC products as well as controls (electronics) of HVAC products. Majority of products are light commercial (unitary) HVAC but some residential product involvement also. The 50+% travel to Latin America will focus on providing training to technicians (and some basics to sales personnel) working for distributors, contractors and dealers (that is, customers). Will on occasion visit job sites to help trouble shoot and solve problems. Will serve as a company internal technical consultant relative to field HVAC issues. Analyze and identify issues with company equipment or applications and suggest appropriate corrective action. Follow up as needed if researching of issues is required. Assist customer service reps in the identification of corrective replacement parts. Also, assist customer service personnel in the selection of products and related accessories (such as economizers, roof mounting frames, control systems, etc). Will document calls and responses into database for tracking issues and solutions in the future. Position is with a major brand name HVAC OEM Corporation. This company has been expanding its technical resources to customers by adding staff in customer service areas so customers receive quicker and better service. Other HVAC OEM companies have been cutting their customer service staffs but this fine organization has been adding people. Position has excellent visibility and promotional opportunities. Company has excellent facilities and provides ongoing training to their staff personnel. Company has been growing steadily within the HVAC industry for several years. Excellent benefits (including good relocation package and tuition reimbursement), great location with all the activities of Dallas and a nice 4-season climate. Located in nice suburban area of Dallas.
Email: [Click here for email]SALARY: $54,000 to $70,000REQUIREMENTS: An Associates' Degree with at least 3 years or without a degree 7 years HVAC experience. Must have detailed understanding of technical service and troubleshooting of commercial unitary HVAC systems and controls. Must have good communication skills with ability to do to trouble shooting of mechanical and electronic controls over the phone for light commercial HVAC products. A plus would be some experience in training personnel on HVAC service. Must have an ability to organize and present material. Must have good communication skills both in Spanish and English and both written and spoken.
Must be bilingual: Spanish & English.Must have basic computer skills with MS Office.
REQUIREMENTS
An Associates' Degree with at least 3 years or without a degree 7 years HVAC experience. Must have detailed understanding of technical service and troubleshooting of commercial unitary HVAC systems and controls. Must have good communication skills with ability to do to trouble shooting of mechanical and electronic controls over the phone for light commercial HVAC products. A plus would be some experience in training personnel on HVAC service. Must have an ability to organize and present material. Must have good communication skills both in Spanish and English and both written and spoken.
Must be bilingual: Spanish & English.Must have basic computer skills with MS Office.