Health & Benefits Consultant - Senior

Employee Type: Full Time Regular (R) Job Description: Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 47,000 employees in 600 offices. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries. Aon’s account and relationship managers form a comprehensive perspective of our clients’ organizations, matching our expertise to their business strategy.We currently have an exciting opportunity for a HEALTH & BENEFITS SENIOR CONSULTANT in our BOSTON, MA office.POSITION SUMMARY:
Primary consultant or project manager for small to mid-sized clients or for complex, multi-disciplinary or multi-office assignments within H&W practice. In addition, to support existing clients employee benefit programs and assist in the development of business and new client relationships.ESSENTIAL DUTIES:
To assist account managers and consultants on assigned accounts and to manage key assignments for clients as assigned. To provide consultative, administrative and technical support to consulting staff in managing client projects. Primary responsibilities of this position to include: Growth and maintenance of Aon Consulting’s business by providing administrative and consultative support to account managers and consulting staff on client work relating to H&W plan review, design & strategy. In addition, provide assistance to account manager in such areas as marketing support, legal compliance, client service issues, and interaction with carriers. Possess a basic understanding of the H&W practice, and participates as needed on task forces and special project teams. Possess H&W expertise that is recognized by colleagues and clients. Specific areas of expertise needed for this position include but are not limited to (the following items will need to be tailored to specific position; could include such things as): RFP review & preparation; Summary Plan Descriptions and contract compliance; Analysis of utilization reports, carrier reports, and claims data & trends; COBRA, HIPAA, 5500’s issues; Contract review and benefit comparisons; Customer service & client communications; Custom & ad hoc reporting; Proposal & report preparation and presentation; Claims issues & administrative problems; Carrier/client relations; Assist consulting team with client proposals, presentations, management reporting, and overall peer review of all work. Also, will provide a high level of a client service support and liaison with carriers. Interacts effectively with Aon Consulting team and client managers and works to understand clients’ objectives and concerns. Manages client open items list and responds to client requests and ad-hoc reporting requests as needed. Maintenance of client information, (electronic) files, and carrier data. When applicable, may also need to work directly with client team to ensure that all work is performed effectively and correctly. May need to serve as primary contact for client in client manager’s absence.
Job Requirements
5-10 yrs. Group H&W Benefits experience (either in brokerage/consulting firm or comparable carrier experience). Possesses a good understanding of financial measures and Aon financial procedures and systems. Is able to follow up and ensure that explanations are provided for invoices, billable work and billing procedures. Has a basic understanding or all of Aon Consulting’s major practice areas and is learning to effectively communication Aon’s capabilities to new and existing clients. Client Service Orientation: Develops and maintains an understanding of client needs and expectations; Responds quickly to client and colleague requests and works to provide timely and accurate information and documentation; Works with a high level of interest, energy and enthusiasm to meet or exceed client expectations. Business Communication: Ability to give non-technical explanations to technical matters; Prepares and presentation of clear, accurate & concise reports. Teamwork and Resource Management: Understands and values all roles and functions needed in order to complete client projects and provide on-going service; Communicates and works well with colleagues at all levels and is viewed as a team player;. Ethical Behavior: Adheres to professional standards and ethics in one’s field and demonstrates the highest level of integrity and honesty in all interactions; Is open and honest in communications with others and takes responsibility for own mistakes or customer service problems. Analytical Thinking: Systematically tests and probes in order to eliminate potential problems. Is able to gain an accurate understanding of all the facts and the situation and quickly recognize when more information is needed. Project Management: Establishes priorities for multiple tasks/projects based on timeliness, importance, and urgency of project completion. Ensures that all work obstacles are addressed so as to minimize wasted time and is able to reprioritize projects as required. Accepts the delegation of responsibilities from management team so as to ensure accurate and timely delivery of client materials.REQUIRED EDUCATION:
Bachelor’s degree (Insurance or Risk Management/Business degree preferred) or equivalent work experience. License or Certificate Requirements: Appropriate Insurance License/Life and HealthAon RECRUITER: Scott CorriganAon offers:
Competitive Compensation, Exceptional Benefits, Continuing Education & Training, A Unique Internal Advancement Program, and Tremendous Potential with A Growing Worldwide Organization.Aon's professionals are unwavering in their client focus. With constant integrity, we promote diversity as well as individual potential. We practice frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change, replicate best practices and maintain the attitude that we can accomplish anything we set out to do.For more information about Aon Corporation, visit our website at