Director, Relationship Management

Director, Relationship Management

Payments Partnerships Development and Management


Responsibilities include:

-  Developing, executing and owning the results for partnerships strategy within the Payments LOB, including but not limited to:

-  Internet Payment Products (i.e. portal wallets, online retailers, etc.)

-  Retailer Debit Products (i.e. "the Nordstrom Debit MasterCard")

-  Agent Debit Products (i.e. "Bank of Richmond’s Debit Rewards Card")

-  Owning business development, ongoing relationship management, NPV and vertical profitability associated with Payments partnerships

-  Serving on the Payments Leadership Team and partnering with M&A, Infrastructure Development and Operations Teams as our thought leader on and champion of Partners

-  Designing, recruiting and developing the team associated with business development and relationship management in the Payments partnerships space

-  Teaming up with other Capital One partnership development teams to create coordinated plays and packaged offerings

-  Establishing and nurturing Payments’ partnership competencies and other (non-partner) relationships across and external to the enterprise to enable innovative, well-managed and continuously improving Partnership value propositions

-  Coordinating activities to ensure marketing, customer acquisition and servicing operations capacity is balanced for Partnership marketing events

-  As necessary developing and implementing new processes to support delivering Payments partnership strategy intent; Being a driver in improving existing processes across and outside the enterprise to improve performance

-  Ensuring ongoing compliance with applicable rules and regulations in partnership with Payment’s Requirements/Risk Managers and compliance partners

-  Potentially laying the groundwork for a broader Capital One agent banking play
REQUIREMENTS
Applicants must have:

-  Either applicable non-COF sales force management experience, COAF sales force management experience or exceptionally strong sales-based relationship skills

-  Outstanding influence and relationship-building skills

-  Analytical ability to develop and manage investment and vertical profitability

-  Devotion to associate development vs. associate "management"

-  Very strong written and verbal communication skills

-  Passion to be a thought leader, leverage networks for learning, be proactive in driving change and take risks by experimenting

-  Demonstrated a strong drive and commitment for delivering outstanding results

-  An ability to drive and lead Partnership strategy with the ambiguity and change inherent in a innovation-driven organization

-  Willingness to travel 25%


The ideal applicant will also posses the following skills, although it is not a requirement for consideration:

-  Experience managing both strategic and day-to-day external relationships

- Operational manager experience in marketing and servicing

-  Business development and/or sales experience

-  Management consulting experience

-  Corporate research or investment banking experience

-  MBA



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No agencies please. Capital One is an equal opportunity employer dedicated to diversity in the workplace. We promote a drug-free work environment.