Corporate Travel Account Manager

BCD Travel is a fast growing, corporate travel management company looking for qualified individuals. The following full time opportunity is available in Chicago or Glenview, IL:

CORPORATE TRAVEL ACCOUNT MANAGER

This position is responsible for managing client relationship and achieving all client and company goals related to client retention, profitability, quality service, preferred vendor maximization, technology implementation, on-line servicing, and business development for an assigned client portfolio of up to $50 Million. (predominantly U.S. business)

Duties and responsibilities may include:
•Works with each customer to establish business objectives of travel program, develops plan to achieve objectives, tracks and reports progress to goals with the customer through quarterly and annual reviews. Elevates problems to BCD Travel senior management for assistance.
•Consults with customer to develop an on-line adoption plan that fits the needs and budget goals of the customer.
•Manages account profitability by reviewing monthly income statements and taking action as appropriate, interfaces with finance to produce accurate financial reporting for client. Meets/exceeds budgeted profit for client. Maximizes profit while minimizing costs.
•Assists the client with negotiation of profitable vendor contracts; involving BCD Travel Industry Relations to provide analysis and leveraging of relationship to achieve goals. Maintains vendor relationships with strategies to achieve goals.
•Applies consultative approach to selling value add products, services, and expansion of business to achieve additional sales and revenues; negotiates the passing along of price increases for current services.
•Interfaces with key contacts at client site to build multi-level relationships within the company. Keeps client(s) informed of business trends and industry updates.
•Coordinates implementation of new clients and ensures agreements made at time of proposal are implemented.
•Develops customer-specific Service Level Agreements; works with Operations to achieve service levels; and reports progress to customer and senior management.
•Performs proper follow-up and collection of accounts receivables over 30 days.
•Conducts account reviews on a schedule determined by client needs. Conducts annual, formal reviews with company senior management and client.
•Conducts, coordinates or participates in client functions / activities (trade shows, seminars, conventions, and etc) as necessary to solidify relationships and improve customer knowledge of BCD Travel products and benefits.
•Conducts annual client satisfaction survey and recommends improvements or business changes based on results.
•Works with customer and MIS developers to identify reporting requirements for customer, follows up to ensure monthly reporting is accurate and timely.
•Facilitates the involvement of BCD Travel specialized departments, operations, or management to achieve the goals of the customer and introduce new technologies.
•Responds to the daily requirements of the customer.
•Conducts business educational seminars and arranges client familiarization trips as necessary.
•Provides consultative resource to Meetings & Incentives.
•Maintains Client Center for account base.
•Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
REQUIREMENTS
Qualified candidates must possess at least 5 years of corporate travel industry experience, thorough knowledge of travel agency operations and / or account management, experience assisting in account implementation, ability to travel on a regular basis, and knowledge of word processing, spreadsheets, and presentation software. Must have excellent communication (verbal and written), time management, problem solving, and decision making skills.

Contact Info:
Email resumes (including salary history) to: [Click here for email]. EOE