Client Services Manager

LEARN. GROW. ENJOY......BE PRC



A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance and paid training. Join a proven leader in the customer care industry.





Client Services Manager





Brief Posting Description

-Provide functional management of teleservices programs ensuring Client retention and growth of existing Accounts.

-Effectively facilitate, coordinate and manage the development and implementation of the client program acting as the primary contact to the client and all interacting internal development.

-Coordinate, monitor and track deliverables to ensure legendary service delivery to the client company and marketing group(s).

-Serve as single point of contact for client and act as client role model/advocate.

Job Responsibilities

Develops and maintains relationship as single point of Client contact for internal and external information. Serve as Business Consultant and manager on behalf of Client and PRC.

-Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.

-Provide consultative support to assist Client in meeting business goals. Additionally, offering solutions to enhance Client performance, expand the services provided by PRC and grow account revenue.

-Define business requirements, KPIs/metrics and program set-up features to meet client's specifications.

Be part of an amazing team that cares for your needs and gives you the ability to grow. Come on out and apply for a great job with the new PRC.


We are open M-F 8:30am to 5:00pm



Visit our website at: www.prcnet.com.
REQUIREMENTS
Required Experience/Qualifications

-Excellent interpersonal, written and oral communications, and organizational skills.

-Project management skills with ability to manage numerous programs requiring extreme attention to detail.

-Flexibility and versatility in problem analysis and resolution.

-Direct marketing knowledge required.

-Minimum of 3 years of client management experience within the teleservices industry and minimum of 1 year in teleservices operations

- Familiarity with contact center technology solutions/applications preferred .

-BA/BS in business, marketing, communications, retail management, related degree or equivalent work experience.