Care Counselor Assistant

This positions performs duties related to the facilitation of requests for medical services for various benefit plans in accordance with company policy and procedures. This position is a Monday to Friday day shift position and could offer the opportunity to work from home after demonstrating job competency.Duties Include:
* Answering calls related to medical services to determine if prior authorization is required for the requested services.
* Explaining the role and function of our company.
* Documentation of calls into the computer.
* Collecting the callers demographics, provider and clinical information to initiate an authorization for medical services.
REQUIREMENTS
Required:
* High School DiplomaAbilities and Skills:
* Strong verbal & written communication skills
* Demonstrated problem solving skills
* Decision making skills
* Ability to counsel people based on policy procedures and plan design
* Basic Math skills
* Good computer skills with knowledge of Windows based softwarePreferred:
* 1+ years of HealthCare setting experience
* 1+ years in a Call Center environmentWe offer a comprehensive benefits package.