CRM Consultant

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.Role Description
 
A successful candidate brings industry knowledge, business acumen, analytical skills and exceptional written and verbal communications skills to our clients. 
 
Skills
 
A successful candidate brings knowledge, skills and the ability to perform research, analysis and communications required to solve our clients' customer facing business problems
 
- Business Acumen
our business analysts bring the ability and context to interview and work with our client's business unit personnel in order to understand the business issues and needs across our client's customer facing business functions.
- Communication Skills - our business analysts have both excellent verbal and written communications skills.
- Analytical Skills - our business analysts have the ability to solve complex and ambiguous business problems through structured thinking and analysis.
- Productivity Tools - our business analysts have in depth knowledge of all of the standard Microsoft Office tools that are required to function within a client project team.
Experience:
- 2-3 years of Big 5 level consulting experience
- CRM experience with CRM products (Siebel, SalesForce.com) or processes (Marketing, Sales Force Automation, Call Centers)
 
Education
 
Requires a bachelor's degree in one of the following fields of study.
 
- Business
Administration
- Marketing
- Economics
- Industrial Engineering
- Psychology
 
 
About Deloitte's Customer Practice
 
Deloitte's Customer Practice is a collection of over 1,000 professionals dedicated to improving the value that our clients' get from their relationships with their customers.  Our team includes individuals with diverse backgrounds including customer strategy, operations, process design, application development, technical architecture, organizational design and performance management.
Deloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and
independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description