Sr. Client Services Representative

THE COMPANY:
Ticketmaster is the world's leading ticketing company, providing ticket sales and distribution through www.ticketmaster.com, one of the largest e-commerce sites on the Internet; approximately 6,500 retail Ticket Center outlets; 19 worldwide telephone call centers; and a broad online and offline marketing network. Celebrating its 30th anniversary in 2006, Ticketmaster serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters, and sold 119 million tickets valued at $6 billion in 2005. Ticketmaster is headquartered in West Hollywood, California and is an operating business of IAC/InterActiveCorp (NASDAQ: IACI).

ROLE:
We are looking for a Sr. Client Services Representative to manage a major multi-purpose and multi-venue client in the New York City market. The successful candidate will provide daily/long term client support of TM System/tools to obtain client satisfaction and buy in of products.

The Sr. CSR will be the point person for the assigned client and will manage its related auctions, pre-sales, bundle packages, and all other ticketing related business. The successful candidate will work closely with the TM music services department in L.A. as well as work with more that one major sports franchise within the NY metro area.

Responsibilities also include executing all System and Product related tasks associated with client activity. The Sr. CSR will support the operational aspects of products and demonstrate shared knowledge and system experience that will be leveraged within a particular market or as required within regional/national situations.

The Sr. CSR will be responsible for day to day execution/strategy and problem resolution, to include interface with national support groups when necessary. When necessary, the Sr. CSR will also function as a ticketing consultant to clients. Responsibilities may also include training, client season ticket processes, and interface with other TM disciplines to satisfy client goals and strategy.

RESPONSIBILITIES:
Product Support
• Initial/ongoing training of new and existing features and functionality
• Assist with any new manifest creation
• Initial/ongoing support of Access Manager/eEntry to include customization (rules, exceptions, etc.)
• Review delete lists with clients
• Assist with client Ccauth setup, and ongoing maintenance
• Establish any special client MOP types
• Coordinate site surveys with IT
• Initial set-up/ongoing support for ReportPro
• Initial set-up/ongoing support for Mail Manager
• Basic Knowledge of Archtics

Problem Resolution
• Work with National/Regional support groups to expedite problem resolution
• Troubleshooting software and basic hardware issues for TM products
• provide coordination of a networking issues between client and TM IT
• Site surveys with IT for Access Manager or other Hardware install
• Balance Audits/Settlement issues. Financials issues in general.

Client Service
• Process in-house ticket requests
• Process audits, willcall, prebox and comps ticket pulls
• Coordinate client ticket stock requests with ticket stock custodian.
• Set-up and maintain client Remedy records
• Create/modify reports, i.e. for host, Autypes, Repgens, Mopreps, VR’s
• Provide onsite event support, and rotating after hours office support
• Support host based season ticketing
• Daily review of event error and pending financial error via SAP. Work through resolution to secure timely settlement of TM funds to client.
• Accomplish limited number of client “edit” requests.
• Process event build/change requests to EPC using standard/preset procedures.
• Planning/implementation of SMTB programs as appropriate.
• Respond, as appropriate, to inquiries/requests for detail from customer service.
REQUIREMENTS
QUALIFICATIONS:
The candidate must have a minimum of four years experience with the Ticketmaster System, worked with at least one major league sports franchise and have experience as the representative for at least one major multipurpose venue. Knowledge of REPGEN, season/event programming process, box office and season ticketing experience is a must. Candidate must be service-oriented, possess excellent organizational and communication skills, and be able to successfully handle multiple priorities. Good working knowledge of Microsoft Word and Excel is required. College degree is preferred.



Competitive compensation and benefits package offered. Qualified applicants should apply online through the IAC/InterActiveCorp career site on the following link: Ticketmaster Careers or visit http://jobsearch.iac-careers.com/

Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements.

Thank you for your interest in Ticketmaster, an operating business of IAC/ InterActiveCorp (NASDAQ: IACI). To learn more about other Ticketmaster visit: http://www.ticketmaster.com/careers/.