Senior Client Manager

Be A Hero To Others…And Yourself. Make a difference in people's lives…and be rewarded along the way. eTelecare has outstanding opportunities for outstanding people. Are you up to the challenge?. About The Company Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 7,000 employees, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including INC. Magazine’s top 50 fastest growing company in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and more. eTelecare is a company that feels local…but has the strength of a global company…the best of both worlds. About The Position Duties & Responsibilities: • Senior Client Manager reports to Business Unit Leader • Maintaining a strong relationship with the customer • Creating real value for eTelecare Global Solutions’ sales clients, including understanding and driving key value metrics, setting appropriate performance goals, managing overall program performance, and driving continuous improvement • Communicating customer changes throughout the organization • Closely coordinating with Site Directors and Operations Managers to ensure understanding and alignment of client program goals at each site location • Monitoring program performance and taking appropriate action with Operations Managers. • Direct management of Operations Managers • Providing a solutions-focused, performance-based, development-oriented, positive working environment for the project team. • Owning and managing the program’s profitability to achieve shareholder value goals. • Identifying business opportunities and influencing internal and external constituents • Drive sales results by handling multiple priorities within deadlines • May require up to 25% travel (national and/or international) About The Rewards Work hard, perform well, and you’ll be rewarded with a dizzying number of benefits including: • Competitive base salary • Bonuses and commissions • Medical and dental coverage • 401k retirement plan • Paid vacations • Tuition reimbursement • Paid training programs • Comfortable work environment • Business casual dress Ready to be a hero? Apply to eTelecare today.Job Requirements
Required Skill Sets & Experience: • Project management • Sales operation experience (inbound and/or outbound) • Proven analytical and decision making ability • Basic understanding of call center accounting and finance • Experience with call center software applications, such as NICE, CMS, Aspect & Avaya. • Extensive knowledge of Microsoft Office • Financial forecasting and analysis skills • Superior teamwork, interpersonal and communication skills • Highly customer focused and results oriented • Highly self-motivated • Proficiency in tactical negotiation
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