Sales Training Specailist

Be A Hero To Others…And Yourself. Make a difference in people's lives…and be rewarded along the way. eTelecare has outstanding opportunities for outstanding people. Are you up to the challenge?. About The Company Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others – they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 7,000 employees, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including INC. Magazine’s top 50 fastest growing company in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and more. eTelecare is a company that feels local…but has the strength of a global company…the best of both worlds. About The Position Purpose: The Sales Training Specialist is responsible for facilitating learning that appeals to all adult learner types. Through both innovative new-hire and refresher training, the ideal candidate will inspire performance that continuously meets or exceeds client expectations. Essential Duties & Responsibilities • Conducts all new-hire training for assigned projects, including Corporate Foundation Skills, Consultative Selling skills, and client-specific information (product, systems, scripting, role-play, etc). • Develops low performers through monitoring, coaching, & refresher training. • Follows-up on feedback from training; identifies re-training needs. • Meets with operations management to determine needs and conduct refresher training as needed. • Maintains awareness of and communicates all information/updates to operations for assigned sales project(s). • Applies excellent platform and adult learning skills, including questioning techniques, vocal qualities, gestures, and recognizing and appealing to various styles of learning. • Participates in calibration sessions and meetings for assigned project(s). • Attends weekly department conference call to discuss Best Practices. • Performs other duties and special projects as assigned. • Reports to Manager, Global SBU Training. About The Rewards Work hard, perform well, and you’ll be rewarded with a dizzying number of benefits including: • Competitive base salary • Bonuses and commissions • Medical and dental coverage • 401k retirement plan • Paid vacations • Tuition reimbursement • Paid training programs • Comfortable work environment • Business casual dress Ready to be a hero? Apply to eTelecare today.Job Requirements
Required Skill Sets & Experience • High school diploma, or equivalent, required. College degree is preferred. • Must have ability to travel locally, nationally, and/or internationally to internal eGS sites or external client locations. • 1-year of classroom training experience; call center training experience preferred. • Ability to involve an audience in training; demonstration of skills will be required during interview process. • Sales background preferred. • Extensive knowledge of Microsoft Office Products, particularly Excel and PowerPoint. • Bilingual Spanish reading and writing skills strongly preferred. To Apply Submit letter of interest and resume, which must include experience and education to