Sales Operations Coordinator

The Clinical Solutions division of Wolters Kluwer Health uses its industry-leading intellectual property to create next-generation integrated drug and disease databases and point-of-care information tools for healthcare professionals. These tools aid in disease management, medical error reduction, workflow improvements, and more effective patient management and are used within hospitals, pharmacies, and physician offices. They also are integrated with healthcare systems sold by leading vendors. Currently, the division consists of the following well-respected product brands: Medi-Span, Facts and Comparisons, Clin-eguide and Clinical Resource@Ovid. wolterskluwer.com

In this role you will report to the Sales Operations manager, and your key responsibilities will include:
oSales Team Support
oAssist in the development, maintenance and distribution of various territory sales maps and assigned account lists.
oAssist Interoffice project coordination - coordinate and provide sales information to various non-sales departments
oManage sales staff equipment and services needs - work with IT, HR, other divisions, and shared services to ensure proper set up of services and equipment for reps and management.
oAsset tracking, procurement, supplies - support for remote sales reps. This includes shipping and receiving of equipment from remote employees.
oCoordinate training schedules and serve as point-of contact for demo access and various training needs.
oServe as backup for expenses and various compensation administrator duties
oScheduling - meetings, webinars, maintain master sales calendar.
oSalesLogix Administration
oPoint of contact for SLX user needs - maintain tracking log of outstanding items and coordinate with appropriate IT departments to ensure completion.
oGenerate weekly sales reports as required.
oMaintain SLX data - clean-up, new users, territory maintenance.
oAssist in the development of SLX procedures.
oSales processes and systems
oDevelop, document and implement Sales Operations processes and workflows in a Sales Operations Manual.
oPoint-of-contact for processes
oMaintain reference materials - training binders, territory listings and maps, contact lists.
oMaintain sales tools and collateral - keep documents up-to-date.
oGenerate and distribute reports from the various CRM systems, formatting in excel.
REQUIREMENTS
Experience and Education Requirements
oCollege degree preferred.
oMinimum of 2 years administrative experience in a professional environment
oStrong PC skills [Microsoft Office] and experience with CRM databases.
Competencies
oPossess strong analytical and interpersonal skills
oAbility to work under deadlines and time constraints.
oVery high attention to detail.
oExcellent written and verbal communication
oAbility to prioritize multiple projects.
oA high degree of initiative and drive to exceed expectations.
oWork effectively with cross-functional teams, and especially multiple internal work groups.
oFlexibility and willingness to assist clients and team members, especially on urgent requests.
oAbility to deal with pressure and deadlines.

EOE

Wolters Kluwer offers a wide variety of competitive benefits to help meet your needs and to help you balance your work and personal life. Benefits include choices for medical, dental and life insurance; a 401(k)/profit sharing plan; disability plans; a flexible holiday and paid time off program; domestic partner benefits; and tuition and adoption assistance, among other plans and programs.

Wolters Kluwer is one of the world's leading publishers and providers of information products and services. The company's core markets are in the health, tax and accounting, corporate, financial services, legal and regulatory, and education sectors. Wolters Kluwer has annual revenues (2004)of EURO 3.3 billion, employs approximately 18,400 people worldwide and maintains operations across North America, Europe and Asia Pacific. Headquartered in Amsterdam, the Netherlands, Wolters Kluwer depositary receipts are quoted on the Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. wolterskluwer.com