Process Improvement Specialist

Summary of Responsibilities: The process improvement specialist works with the management team in identifying, facilitating, and implementing business process improvement initiatives across the organization. Works with IT developing work and data flow maps and establishing system requirements. The position trains the organization in the application of process improvement/quality tools and techniques, in data analysis, developing performance metrics, and benchmarking. Assists managers in the development of strategies, goals, and business plans to meet their corporate accountabilities. Reports to the Manager, Process Improvement.
Essential Responsibilities: • Identify opportunities for business process improvement across ATC.
• Lead and facilitate continuous process improvement teams/projects and initiatives that support business objectives.
• Analyze processes, workflows, and performance objectives to align with corporate goals and customer expectations.
• Collaborate with technology and business leaders to develop processes’ information system requirements and evaluate improvement opportunities.
• Develop business performance metrics, analyze data and report on trends, conduct root cause analyses, recommend and implement effective solutions.• Facilitate and / or participate in project groups throughout the organization. Lead group to accomplish desired outcomes by providing structured process and tools.
• Demonstrate / teach process improvement methodologies as appropriate.
• Benchmark ATC practices against leading practices in the industry.
• Participate in process improvement associations to keep up with best practices.
REQUIREMENTS
Minimum Requirements:
Experience:• Minimum of 3 years progressive experience in process engineering, process improvement, planning, quality system development, or related areas.• Demonstrated experience in team facilitation and change management are required. Practical experience using quality/process models (e.g. TQM, Six Sigma, Lean Enterprise Concepts) as well as knowledge of the energy industry are highly desirable.
Education:• Bachelors degree in business administration, industrial engineering, computer science or related field.Core Competencies: THINKINGProblem-solving-Takes the initiative in identifying problems that need to be solved.-Makes a quick but systematic analysis to find the root cause of problems before taking action.-Identifies constraints preventing the solution of a problem.-Uses logical analysis to arrive at effective solutions.-Proposes new and innovative approaches for handling problems.-Sees interrelationships between issues.-Sees the big picture.
EXECUTINGPlanning-Determines priorities appropriately.-Allocates resources effectively-Uses contingency plans to avoid or deal with potential problems that could disrupt activities.
Results Focus-Seeks to constantly improve results.-Demonstrates a high level of energy and focus.-Can be counted upon to deliver results.-Demonstrates a strong sense of urgency around getting things done.
Customer Focus-Anticipate customer needs.-Demonstrate an understanding of customer issues and business environment.-Respond to customer requests quickly.-Proactively seeks data about internal and external customer satisfaction.-Has a firm grasp of the various external conditions affecting the business, and consistently builds these into strategies to improve business.
LEADINGInfluencing-Makes persuasive arguments to gain support for proposals.-Describes a clear and appealing vision of what could be accomplished with someone’s cooperation and support.-Develops enthusiasm in others for a project or idea.-Gains the cooperation and support of others in the organization.
Relationships-Values others’ input and perspectives.-Expresses disagreement tactfully and with sensitivity.-Facilitates the resolution of conflict.
Listening-Encourages others to express views and opinions.-Uses active listening skills, such as paraphrasing, summarizing, reflecting.