Manager, Client Services - IT

Purpose: Job Title:Manager, Client Services - IT Company:The Home Depot Requisition #:39568 Job Function:Communications/External Affairs
Employment Status:Full-Time
Travel:2
Relocation:No

Job Description:
Position Purpose

The Client Services Manager (CSM) is responsible for providing overall communications support to a specifically assigned portfolio of internal clients which represent key business and functional units as well as special business initiatives. The CSM's role serves as the principal communications strategist and project management supervisor for all communications related deliverables in support of their client group's business objectives. The CSM serves as a strategic partner to their client groups in delivering communications solutions that are "on message", consistent in their quality and delivery, and measurable in their results.

Major Tasks, Responsibilities and Key Accountabilities


Build client relationships; develop deep understanding of varied and complex communications needs of client's business or functional area. Attend client staff meetings, strategic planning sessions, workouts, and other team gatherings in order to become fully immersed in their business. Respond to questions and requests from client groups and influence them regarding current and potential processes and vehicles.

Lead research and analysis into the effectiveness and results of any recommended communications vehicles.

Develop communications strategies and plans that are consistent with the client groups goals and supportive of delivering measurable results. Review and approve all implementation components of any client approved communications initiatives. Maintains current and accurate documentation, and coordinates and/or performs testing of new communications vehicles. Works with other communications colleagues in planning/scheduling and sourcing resources.

Develop action plans and project review timelines. Participates in Associate Communications all-hands-on-deck meetings, project production meetings, and on-going content review and editing with subject matter experts and client group leadership team. Acts as liaison with outside vendors and agencies as appropriate in support of clients. Create and maintain up-to-date status reports for all projects. Create and maintain wrap-up and executive summary reports that provide measurement analysis and recommendations for continuous improvement.



Nature and Scope


Typically reports to Director, Associate Communications.

No direct reports report to this position.

Typically negotiates in a competitive or adversarial environment.

Typically faces situations that have a variety of interpretations and require careful evaluation.

Typically solves problems by considering courses of action within the framework of managements goals and standards.

Typically expected to provide infrequent status reports to management only as appropriate.



Environmental Job Requirements


Located in a comfortable indoor area.

Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Typically requires overnight travel 5% to 20% of the time.


Minimum Qualifications


Must be eighteen years of age or older.

Must pass the Drug Test.

Must pass the Background Check.

Must pass pre-employment tests if applicable.



Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.



Years of Relevant Work Experience - 5




Physical Job Requirements


Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.



Preferred Qualifications


High degree of confidentiality.

Strong Writer.

Will be communications point person for reorganizations and internal personnel announcements.

Will handle writing announcements, creation of time-lines, creation of speaking points and other relevant documents for senior leadership.

Must be able to work under intense deadlines and interface with senior management.

Degree in Communications, English or Journalism preferred.



Knowledge, Skills, Abilities and Competencies


Proven ability to manage positive client relationships and lead cross functional teams effectively.

Solution oriented, creative thinker.

Proven ability to motivate others, including team members who are not direct reports.

Full-range comprehension of all communication vehicles, both internal and external.