Knowledge Base Content Developer

Ceridian is changing the world of work by enabling companies to be free to succeed in their core business through its suite of innovative managed human resource solutions for HRMS, payroll, tax filing, application outsourcing, time and attendance, benefits administration and employee effectiveness services. Ceridian Corporation (NYSE: CEN) is an information services company serving businesses and employees in the United States, Canada and Europe. For more information about Ceridian's comprehensive array of human resource solutions, visit www.ceridian.com/myceridian. EEO/M/F/D/V

JOB RESPONSIBILITES

Contribute to the development of professional knowledge base standards for Ceridian's customer products.
Develop new and maintain existing product, policy, and procedure information for knowledge base delivery.
Manage the delivery of knowledge base files to deployment staging and production.
Interview Subject Matter Experts to obtain and document knowledge base content related to Ceridian's products, sevices, policies, and procedures.
Analyze, design, develop, implement and evaluate knowledge base solutions based on business requirements.
Identify knowledge requirements and dependencies as part of the project planning progress (e.g. relates to knowledge architecture, hierarchies, content management, etc.)
Work with Product Management and Product Development to define processes and approaches to write, deploy, and publish product/service information for new products and services.
Organize, catagorize, and write knowledge base content in logical manner based on needs of all target audiences.
Accept work requests from the assigned support team Subject Matter Experts and/or Team Leader and work in a coordinated, effective, and productive manner with other internal groups and cross functional teams.
Use Ceridian's knowledge base standards to ensure all forms of knowledge achieve an appropriate level of usability and quality.
Participate, actively promote, and represent the knowledge database in requirements status and internal planning meetings.
Keep management or Team Leader informed of knowledge base status and requirements for proper maintenance.
Keep service or Team Leader informed of completed knowledge base development and maintenance activities.
Participate in developing strategy, plans, schedules, and milestones for knowledge base assignments.
Identify requirements and dependencies as part of the project planning process.
Participate in developing and implementing strategies, plans, and procedures for an efficient, accurate, comprehensive, and effective flow of information for the knowledge base.
Travel required up to 10%.



QUALIFICATIONS:

BA/BS degree required; advanced degree a plus.
Five or more years technical writing experience, preferably in software and customer service documentation.
Experience with payroll systems, employee benefit programs, knowledge base maintenance, content management systems, customer support, and project management a plus.
Strong technical writing and editing skills.
Strong organization, interpersonal communication, problem solving, interviewing, and time management skills.
Ability to successfully perform as both an effective team member and leader in a fast-paced environment. Ability to take initiative and work with minimal supervision.
Strong working knowledge of selected word processor and spreadsheet applications, knowledge base applications (TeamSite), graphic software and HTML. Working knowledge of XML a plus.
REQUIREMENTS
Please see above.