Industry Relationship Manager - Petroleum #7772

THIS POSITION IS HOME BASED AND QUALIFIED CANDIDATES MUST BE LOCATED WITHIN 50 MILES OF A MAJOR METROPOLITAN AIRPORT
The Industry Relationship Manager is responsible for the overall performance of assigned merchants within a specific industry. The companies of merchants within the Industry Manager’s portfolio are the largest Discover Card merchants in terms of volume and revenue. The Industry Manager serves as Discover Network’s industry expert, and is expected to stay abreast of the latest developments (business, technology, etc.) affecting the assigned industry. Typically oversees around 25 accounts.
1. Works closely with the merchants within the assigned portfolio to increase volume and revenue. Negotiates discount rate increases for current merchants, and seeks opportunities to sell other services.
2. Stays abreast of the latest technology, legal, marketing and other issues that affect the industry.
3. Ensures customer satisfaction and Discover Card acceptance at every merchant location within the portfolio.
4. Develops and presents promotional, marketing and/or signage programs to merchants and ensure signage parity.
5. Serves as a resource to Discover Network and the merchants as an expert in the asssigned industry.
6. Regularly attends industry seminars, conventions, trade associations, and actively participates in these events to increase knowledge of the industry as well as represent Discover Network. May present or lead discussion as an industry expert.
7. Process customer changes in a timely manner to maintain accurate and up-to-date customer information in the database, follow-up to guarantee proper implementation and training.
8. Analyze and manage risk exposure for the portfolio.
9. Complete projects as assigned.
REQUIREMENTS
REQUIRED SKILLS:
Bachelor’s degree or equivalent training and/or experience. Five years of relationship management or selling experience with large corporations and/or government agencies. Excellent skills in negotiating, verbal and written communications, planning and analysis. Personal computer skills.DESIRED SKILLS:
Bankcard experience preferred.