ISG - Internet Sales Guide - Work Internet Leads

Department: Store-SalesDealer: 2373-BANKSTON FORD OF FRISCOJob Description: Are you doing a job seems to be going in reverse? Had enough of doing the same thing every day and going nowhere? Yes, then look no further. We have the opportunity you’ve been looking for! Put your career in DRIVE and reach your true potential.Seeking Internet Sales Guides & Consultants - These are Automotive Appointment Setters - ISCs Work Internet leads, no cold calling is required! EXCELLENT OPPORTUNITY in Automotive Sales without being on the Sales Floor! Put that great phone voice to use! Use those excellent communication skills you have! ISGs work internet leads from initial contact through the sale of a vehicle. Make the most of all of your communication and sales skills!We're looking for energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction. We encourage superb candidates from other industries, who believe they are the best in their field, to send us a resume!The role of the ISG is to respond effectively to all Internet-sourced vehicle inquiries that come to the dealership via email, the Compass tool or in-bound phone calls on a dedicated Internet phone line. Their goal is to generate a response, set an appointment, meet with and sell a new or used vehicle to this customer while achieving acceptable levels of gross and customer delight with their experience.Primary Responsibilities
Sell new and used cars and trucks to Internet sourced customers
Initiate customer contact with at least 60% of unique leads received, using personalized emails in under 30 minutes during business hours or 4 hours on the 24 hour clock, as an average
Actively pursue short term and long term e-mail/phone follow-up schedules for all customers that have not purchased using effective email letters and phone calls
Generate sales appointments with at least 60% of customers with whom we have established 2-way communication and maintain a 60% show rate with those appointments
Meet with all Internet appointments personally and close 60% of those appointments that show up
Provide assistance in improving the Internet Sales Performance of the dealership by meeting regularly with store management personnel and assuring that the team keeps all necessary contact information, inventory, photos and pricing current and accurate
Use bulk e-mail, z-trac and other furnished tools to communicate with our customer base
Ensure compliance with AutoNation pricing policy using the tools provided
Create dealer advertisements and specials on dealer pages and update as needed
Monitor and track performance of dealership Internet Sales
Attend/Conduct weekly meeting such as: Save a deal, No Sale, Specials, Appointments.
Develop an expert level ability with the Compass tool and record Sale and No-Sale Information into Compass as appropriate.
Cross-reference retail sales log on a daily basis to correctly source Internet-generated deliveries.Additional Comments: Join AutoNation, ranked as one of America's Most Admired Companies for 4 consecutive years by Fortune Magazine, where your talent can make a difference. Become a part of an award winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an equal opportunity employer and a drug free workplace.
All candidates are required to submit to and pass a Criminal Background Check, a hair-follicle drug test and TX DL Verification Check. We are unable to start candidates until this process is complete. AutoNation pays for all test/verifications.Keywords:
Internet, Sales, leads, compass, phone skills, heavy phone interaction, Internet Sales, Phone Sales
REQUIREMENTS
Required Experience: Ideal candidates will have:*** EXCELLENT PHONE SKILLS****Along with:
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Any sales experience - Phone sales is a huge plus!
Proficient Computer Skills including e-mail, internet, etc.Required Education: - High school diploma or equivalent
2 year or 4 year degree in business or a related field is a plusCompensation: We offer competitive commission based pay plan (you are paid for shows and sales made because of your appointments), health, dental, life, and disability insurance, 401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.