ISG - Internet Sales Guide

Department: Store-SalesDealer: 2567-POWER NISSAN IRVINEJob Description: Our ambitious team makes AutoNation a successful, energetic, forward-moving organization. Time after time, AutoNation has turned the automotive industry upside down through its innovative services and its continual push to be the No. 1 choice for career growth opportunities in the automotive industry.
We're looking for people who can make a difference because we believe that an innovative oriented team can accomplish anything!The role of the ISG is to respond effectively to all Internet-sourced vehicle inquiries that come to the dealership via email, the Compass tool or in-bound phone calls on a dedicated Internet phone line. Their goal is to generate a response, set an appointment, meet with and sell a new or used vehicle to this customer while achieving acceptable levels of gross and customer delight with their experience.Primary Responsibilities
oSell new and used cars and trucks to Internet sourced customers
oInitiate customer contact with at least 60% of unique leads received, using personalized emails in under 30 minutes during business hours or 4 hours on the 24 hour clock, as an average
oActively pursue short term and long term e-mail/phone follow-up schedules for all customers that have not purchased using effective email letters and phone calls
oGenerate sales appointments with at least 60% of customers with whom we have established 2-way communication and maintain a 60% show rate with those appointments
oMeet with all Internet appointments personally and close 60% of those appointments that show up
oProvide assistance in improving the Internet Sales Performance of the dealership by meeting regularly with store management personnel and assuring that the team keeps all necessary contact information, inventory, photos and pricing current and accurate
oUse bulk e-mail, z-trac and other furnished tools to communicate with our customer base
oEnsure compliance with AutoNation pricing policy using the tools provided
oCreate dealer advertisements and specials on dealer pages and update as needed
oMonitor and track performance of dealership Internet Sales
oAttend/Conduct weekly meeting such as: Save a deal, No Sale, Specials, Appointments.
oDevelop an expert level ability with the Compass tool and record Sale and No-Sale Information into Compass as appropriate.
oCross-reference retail sales log on a daily basis to correctly source Internet-generated deliveries.Additional Comments: Join AutoNation, ranked as one of America's Most Admired Companies for 4 consecutive years by Fortune Magazine, where your talent can make a difference. Become a part of an award winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an equal opportunity employer and a drug free workplace.
REQUIREMENTS
Required Experience: Ideal candidates will have:
oProven track record of achieving or over-achieving goals
oOutstanding communication skills
oProfessional appearance and work ethic
oGreat attitude with a high-energy personality
oSuperior customer service skills
o2 or more years sales experience
oProficient Computer Skills including e-mail, internet, etc.Required Education:
High school diploma or equivalent
o2 year or 4 year degree in business or a related field is preferredCompensation: We offer competitive pay, health, dental, life, and disability insurance, 401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.