Forecasting Analyst

Forecasting Analyst



Our client, Vonage, the broadband phone company based in Holmdel New Jersey is offering compelling and rewarding career opportunities for highly talented, motivated and creative individuals to work in their large state of the art Call Center. Vonage is committed to fostering a dynamic, challenging and team-oriented work environment that encourages exceptional performance. If you are an energetic self-starter interested in telecommunications, this is the opportunity for you!



Work with business segments, Operations and Vendor Management to evaluate all aspects of call forecasting & staffing. Define short and long-term projections across multiple sites for call types based on customer requirements, historical and future trends.

Reviewing call data, ensuring accuracy of collection into workforce management system.
REQUIREMENTS
1-3 years forecasting experience in contact center operations.
1-3 years workforce management software experience.
Excellent verbal and written skills.
Flexible with work hours.
Strong PC and MS Office skills.
Avaya/CMS.
Blue Pumpkin Very detail-oriented.
MS Access.
4 year degree or a combination of education and experience.
Minimum (12) months in current role.