Director, New Business Services-SHS

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Specialized Care Services, a member of the UnitedHealth Group family of companies, is a portfolio of businesses that offer unique and specialized health and wellness benefits, services and resources.



We are in search of a professional and seasoned New Business Services Director to lead teams of people and other support staff to manage internal functions sales and account management. The individual will serve as an adjunct to Senior Director, New Business Services, in the development, implementation, execution, and ongoing enhancement of business development strategies. This position supports the growth and expansion of revenue for both new and new business to existing accounts.  This role will lead and further build out a team to develop a world class operation to include implementing a content management platform, tools to automate and manage the creation of proposals, RFPs, RFIs, customer presentations, leading the contracting team and the operations administration team.





Responsibilities:

The individual in this role will:


Manage, and lead a high performance new business services organization to support the sales and account management team in delivering high quality customer proposals, RFPs/RFIs, and presentations


Developing and managing the internal management processes and internal market support initiatives for sales and account management


Lead the implementation and management of Pragmatech RFP and Presentation Software and Tools to create a common content management platform and to automate and control the creation of proposals and presentations


Oversee the day-to-day work of the content staff and ensure workload and quality objectives are met and projects completed on time


Ensure the implementation of a sales and marketing centric proposal approach that dynamically presents capabilities in a cohesive, clear and compelling manner


Develop, implement and continually assess processes for RFP/proposal and presentation quality control


Act as a resource in the sales process as needed, including RFP's, site visit consultation, product positioning, pricing, and strategy.


Lead the contracting team by overseeing day-to-day work of the team and ensuring workload and quality objective are met and projects completed on time


Develop strong relationship with the legal team that supports the contracting process


Support compliance with contract management protocols and document retention policies


Develop and maintain successful relationships with internal and external customers and strategic partners


Oversee and be accountable for the department quality review processes


Engage and manage third party vendor relationships or resources as needed to effectively deliver on responsibilities and objectives


Develop and leverage effective working relationships with other new business areas throughout UnitedHealth Group and represent SCS/SHS as needed in any enterprise meetings/forums related to new business services, RFPs, proposals and presentations


Develop / maintain an expert understanding of SHS/SCS Sales and Account Management processes


Provide the Sr. Director with frequent, regular milestone and status updated




Job Requirements:


Demonstrated experience building and leading a high performance proposal services, new business, or marketing communications team


Deep understanding of best practice methods and processes for delivering compelling customer proposals and presentations


Experience implementing or managing a Pragmatech solution for RFPs, Proposals, and Presentations


Able to effectively diagnose performance deficiencies and able to implement solutions that have measurable and positive business impact


Expert knowledge of customer proposal, RFP/RFI, and presentation processes, including experience developing proposals in a managed care, insurance or consultant/broker environment


Highly capable in managing and developing employees and working effectively in a matrix environment


Excellent organizational and personal influencing skills with demonstrated ability to create, build, and maintain relationships


Superior writing, communication, and content management skills


Superb listening and verbal communication


Strong analytical and organizational abilities


Strong strategic thinking and critical thinking skills


  Proven and strong leadership skills


Strong ability to prioritize and multi-task and to deliver results within short timeframes


Thrives in a high paced, high intensity environment


Incredible work ethic; willing to put in the time necessary to deliver results


Demonstrated Project/Program Management skills


Takes initiative, adapts readily to change, drives solutions


Able to lead and work cooperatively with team to achieve organizational goals


Able to work effectively in a geographically dispersed organization


Microsoft Office Suite proficiency


Bachelors degree, Masters Preferred


Minimum 7 years proposal services, RFP/RFI experience, including 2 years building and leading a team of 5 or more staff in a deadline driven production environment


Minimum 10 years business experience, process or project management experience, healthcare or insurance industry preferred with background in sales operations, support or administration





Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V