Customer Service Representative

Now Accepting Your Ideas.Why? You're the best at what you do, and that's something Verizon Wireless can relate to. We're the market leader in wireless communications, keeping our customers happy by hiring the very best people to serve them. You belong on our team.We're looking for an enthusiastic individual who can respond to a high volume of inbound customer calls; research and resolve billing and service equipment issues; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. You also have to quickly analyze customer concerns and needs while balancing company revenue concerns.
Job Requirements
This position calls for a team player who can also work independently with minimal supervision. Along with computer proficiency in Word and Excel and strong keyboard skills, you must have significant customer service and on-line customer contact experience, the ability to analyze and resolve problems and excellent communication skills. An associate's or bachelor's degree is preferred. Bilingual candidates (Spanish/English) are highly desirable.The value begins with you.Own Your Career.It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.With 53 million customers, Verizon Wireless is known for its reliable network and award-winning customer service. We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be our most valuable asset.As part of our team, you'll join a group of over 56,000 professionals dedicated to providing the best overall wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network engineering, marketing, accounting and any number of supporting professions that are necessary to a large organization such as ours.At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100 Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.When you click on the Apply button below, you'll be taken to our JobLink page. Select View Job Postings and Submit Resume. Choose a Category and an Area, and Search for the position you desire. Click on the opportunity. Add this job to your Job Basket. Then, select Submit Resume for Jobs in Basket, and follow instructions.
Company Overview


At Verizon Wireless, the reliability of our network is a direct result of the performance of our talented team. Our employees are empowered to take ownership of their ideas, their actions and their careers. We recognize that our employees are our greatest asset and in return for their dedication, we reward them in a variety of ways that are as innovative as our technology.


From career development seminars to technology-specific workshops, we give our employees the tools they need to move forward. For the past five years we’ve been listed as one of Training's "Top 100 Training Organizations in America” in recognition of "Plan Your Career," a three-step approach to career development that is available to all employees.

We are always reviewing our benefits package to ensure that it is among the best. And since our employees’ contributions to Verizon Wireless begin on their first day here, we start their medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits on that same day. We also offer work/life benefits and provide tools to enrich the lives of our employees.
As a company, we embrace diversity, not only because it’s the right thing to do, but also because it’s smart business. We are dedicated supporters of organizations and publications such as the National Society of Black Engineers, the Society of Hispanic Professional Engineers, Latina Style, Black Enterprise, Hispanic and many others. In fact, our support has earned us recognition as the Number 1 organization on Diversity Inc.’s Top 100 Companies, as well as one of Working Mother’s Top 100 Companies for the past five years.