Cold Fusion Web Developer - eCommerce

www.follett.com


Lead e-commerce and Follett Group level website design and Cold Fusion development work. Build and maintain e-commerce and customer care web sites interfacing with an Oracle backend within Follett's overall strategic goals. Support departments and content managers in their e-commerce efforts. Support strategic initiatives to extend sales and support to the external web site.


Key Accountability:

Web Site Development:

Develop and maintain high-level Cold Fusion e-commerce web site and customer care structure based on company objectives
Develop and maintain logical and expandable e-commerce web sites including reorganization of underutilized areas
Proactively seek opportunities to strengthen online client self-help tools
Support strategic initiatives to extend sales and support to the external web site
Write Cold Fusion and web code that is clean, functional, efficient and compatible with major web browsers
Conduct functionality and usability tests and provide feedback tools for visitors to provide suggestions
Develop and maintain secure access to client-only subscription-based and commerce areas of company web sites
Work with departments throughout the company to create
consistent and concise copy
Maintain and monitor company web sites for code and content errors and act on content changes in a timely manner
Develop, update and maintain content management tools to be used by non-technical content managers
Identify opportunities to grow and enhance company web sites to keep them current and entice repeat visitors
Monitor industry for new and/or changing technologies and tools by reading publications, exploring the web and participating in discussion groups
Monitor visitor feedback to improve effectiveness of company web sites
Distribute questions to appropriate department contacts and/or respond directly to visitor questions as necessary


Customer Service and Support:

Work with and provide guidance to Marketing and other departments to develop and maintain the company e-commerce and customer care web sites
Work with department representatives to assure their specific content is aligned with company e-commerce goals
Enhance the product search functionality so customers can quickly fulfill web store orders
Support the web store shopping cart
Provide support for e-commerce and customer user registration
Troubleshoot and correct content management tool malfunctions


e-Business Strategies:

Collaborate with other I.S. Personnel to maintain common e-Business (ERP, CRM, SFA, SCM) strategies
Determine the best and most efficient generation of code and use of web server applications by discussing overall company web strategies
Ensure that Internet systems, applications and services are capable of meeting company objectives
Troubleshoot web site errors, server problems and other technology issues


Web Services Administration:

Administer web services (Java/JSP, PL/SQL, HTML, Cold Fusion, and JavaScript)
Add and maintain user rights, server redirects and domain names as necessary
Monitor site traffic as necessary
Apply relevant changes to the E-Commerce and Customer Care Content Management Systems


Departmental Effectiveness:

Keep management informed through reports and communications
Mentor non-senior technicians and engineers and foster a team environment
Maintain a staff-training program that will provide for continual advancement
Participate in special projects as assigned
REQUIREMENTS



Requires five to seven years of web and internet related development experience; Prior experience with Cold Fusion eCommerce projects in a hands on role is required; Minimum of 3 years experience developing dynamic web sites including building sites from the ground up and building Internet applications using Cold Fusion, Java, JSP, PL/SQL, HTML and JavaScript. Must have experience implementing cascading style sheets( CSS) based page layouts.


Thorough knowledge of web site development practices and procedures including proficient experience with Cold Fusion, JSP, PL/SQL, HTML, JavaScript. Functional knowledge of Oracle back office modules like Order Management and Customer Support is a plus. Prior experience with eCommerce projects in a hands on role is required.


Other Skills:
Strong customer service skills are a must. Strong organizational, decision making and interpersonal communication skills are also required.


No phone calls or agencies, please. Thank you for applying with Follett Software! www.fsc.follett.com