Client Consulltant

Recently voted #1 in the highly competitive email marketing industry by both Forrester and Jupiter, Responsys is leading the email revolution with dynamic, fully automated and integrated one-to-one marketing programs. Email is fast-becoming the heart and soul of any successful integrated marketing program. Join the company that is defining marketing’s future - Individualized Lifecycle Marketing™.
We are currently seeking a highly qualified Client Consultant to work with the Mid-West team of our Professional Services Organization (PSO) which designs, builds AND optimizes complex email-centric marketing programs for Fortune1000 clients (B2B and B2C).
REQUIREMENTS
Primary Responsibilities:• Senior Team Lead - Function as the senior member of the client services team reporting to Manager of Client Services.
• Client Ownership - Directly Own PSO relationships for project and retainer-based clients
• Strategic Thinker - Push the envelope of ground-breaking strategies for designing and executing successful email programs
• Industry Expertise - Work side-by-side with email industry thought leaders and marketing strategists
• Project Management - Manage timesheet tracking, project budgets, document/file repositories, project plans, document templates, issue tracking, status reporting, meeting schedules, ROI reporting
• Team Leader - Inspire your team (Account Executives, Campaign Specialist, Tech Consultants and Tech Specialists) to execute programs that track and measure results and deliver tangible ROI
• Manage Up-sells - Build collaborative client relationships and account size based on trust and tangible results
• Scope Programs - Scope programs and manage resources across multiple internal teams (i.e. creative, IT, product development)
• Process Development - Collaborate with management to improve internal processes, business practices, and proprietary industry best practicesQualifications:
• Domain Expertise- 3-5 years in one or more of the following: email, software consulting, integrated marketing, direct marketing, interactive agency
• Client Facing - Significant client-facing responsibilities
• Technical Basics - Basic knowledge of one or more web technologies and Internet environments including: ecommerce, web analytics, affiliate programs, web services, API integration methods and application service providers
• Industry Expertise - Strong understanding of one or more industry segments a bonus (i.e. financial services, retail, ecommerce, travel, B2B technology)
• Consultative Selling Skills - Proven track record of identifying sales opportunities within existing accounts AND ability to create and give winning presentations (Sales support IS available through a separate internal team.)
• Project Management - Manage multi-phase/multi-dimensional/multi-resource projects while maintaining high customer satisfaction
• Communication Skills - Ability to translate information (including project requirements and project goals) to both technical and non-technical team personnel
• Customer-centric - Client focus with an obsession for achieving targeted, measurable results
• Strategic Consultant- Strategic and analytical insight to identify and solve client's business, marketing and technology problems